Summerville Family Health Team (Central)

This clinic has been life-changing for me. I've had difficulties in the past with a previous clinic so it led to a lot of fear and distrust built up over time. A lot of basic and more serious medical concerns were put on the back burner because of that. The friendliness of the staff and physicians, and their incredibly professional treatments have drastically improved my quality of life! Feels great to feel listened to and respected. :

Dr. Bourne is the worst healthcare provider I have ever spoken to. She was combatitive, incredibly blaming and told me to change physicians when I asked to be referred to a specialist. She told me 6 months ago that I would need to come back to get my prescription renewed that being the first time I met her, I can confidently say I don't even remember what she looks like, let alone the details of what she said. When reception called they said Dr. Bourne wanted to "speak about my medication". Nothing about this indicated I could not get it renewed until I spoke with her. I then called to ask if I would still have my prescription renewed if I didn't schedule an appointment. This is when I learned I would not. I asked for the soonest appointment and I explained how many days left I had of my life saving medication. After a lot of arguing to get even be allowed an appointment time, they offered one availability. So at this point my options were: 1. take this appointment during a time I was at work 2. die So, I took the time, and had to take an extra break at work. After waiting for 15+ minutes I had to return to my job and as a result missed the call. I went to book again online this time, and was called back by reception to say I was not allowed to book again on the same day unless I paid $40 even though time was available. She then told me Dr. Bourne wouldn't be free until Tuesday- after my medication would run out. I said that's not okay, and I will not be giving her $40 to not die. They then confirmed my appointment. At the appointment, Dr. Bourne made me feel incredibly unsafe from the moment we began. She firstly got upset with me for missing my first appointment and questioned why I would make an appointment while at work I work the same hours the office is open, so I'm not sure what she expects, not everyone can afford to take off time. I explained I was still at work, and I didn't want to make the appointment but instead had to. After more combativeness, and disrespect, I finally settled that I did not want her to manage my medication and asked I be referred to a specialist. She then immediately advised to completely switch family doctors as if that isn't tedious and doesn't have its own cost attached to it. She then questioned why I couldn't contact the specialist myself, and got mad at me when she realized that past medical history with other specialists wasn't properly recorded which is not up to me at all. I cannot begin to explain how unsafe I felt with Dr. Bourne. I now feel like I have to change family doctors because it seems apparent her opinion of me will be affecting the type of care I receive. I really hope that Dr. Bourne learns from this experience, because it is truly terrifying to think that this is how patients are being treated. Especially for patients who do not know how to advocate for themselves.

In the last week Summerville family teaching unit sent me the survey results from a survey I participated in a few months ago. I am only going to point out things I find odd and let you draw your own conclusions. First it says 78% of people said the had a very good or excellent experience, so over 2 out ten people do not. There are 4 points that over 90% of people agreed with. There were dozens of questions on that survey, why cheery pick? Why not put all the responses up? What is omitted, in my opinion, that says a lot. They say that 2,956 people took part in the survey, yet only 36 people have left google reviews, and most are positive. So all those people took part and hardly anyone has bothered to do a google review? I am not saying they’re doing this but I know companies monitor their Google accounts and have things removed that they don’t agree with. Again, I’m not saying they are I’m just saying to me it looks strange! So draw your own conclusions but I feel what is omitted says a lot more than what they’ve told us. A

The whole Summerville team is excellent! They provide amazing service to their patients. Dr. Skeldon has been my family Doctor for years and he is absolutely top notch. Bedside manner and genuine care for his patients is paramount!

Dr. Rosy Zafar. Terrible doctor. Fat-phobic. Very dismissive. Does not listen to her patients. Frequently grand stands in front on her residents. Do not under any circumstances go see or stay in the care of this incompetent excuse for a doctor.

I love the summerville family health team. With any practice, a few hiccups along the way. Carmella is just the best medical administrator to deal with. Although, majority of the team is kind, welcoming and helpful. Dr. June Kingston is hands down the best doctor I have ever experienced. I am sad to see her go, but Dr. Nessari has been pleasant to deal with as well. Asks all the right questions, she is very thorough. The staff are great there. Wait times are usually a little long, but it's not secret so don't book another appointment right after somewhere else. This kind of care is hard to find.

This rating is based on the past 3 months. I give 5 stars prior to this timeframe, I have been going here for a very long time 30+ years and now have been assigned to a new Dr. I have to call each month to get my prescription renewed and since I have the Dr. has made me feel like I am am doing something wrong. She has questioned why I once called a week and a half in advance for a renewal I was instructed to do that by the office so they are not scrambling at the last minute. She has also attempted to change my medication over phone during our first meeting. The situation has left a bad taste in my mouth as I should not be made to feel this way by my Dr. Now I feel hesitant to discuss anything with her.

I'm sure the other doctors are probably fine, but don't go to Dr. Vincent Park if you want proper care. Dismissive and misdiagnosed me many times, and if you check online there are many with the same experience. I'm glad to be taken off his patient list. Also, I'm surprised his receptionist still has a job with how unprofessional she is. Really awful attitude, and speaks over you before you even get one sentence out. Gave me information I knew was wrong unless she somehow knows better than the folks at ServiceOntario and refused to correct her mistake. Real shame, because I'm seeing really good reviews for some of the doctors here.

Terrible. Will reschedule and cancel the day of 5 times. Have been waiting weeks to see a doctor. Absolutely terrible. You’re better off going to a walk in clinic

Nothing but praise for Dr. Kates, my physician for many years. His skill, personality, and love for his profession are what most would consider ideal in a physician. Supported by an efficient team, I've never waited more than 15 minutes past an appointment time, with an average wait time of 5-7 minutes. His admin, Linda, is extremely efficient, and can be counted on to 'get things done' with a straight-forward request. From simple appointments to a couple of very serious situations that required particular personal attention beyond 'just' a diagnosis, I've always been able to count on Dr. Kates.

Directions to Summerville Family Health Team (Central) with public transportation

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