Star Tile Carpet One

I've bought tile here twice and had a reasonably bad experience twice. Either bad service in the showroom or messed up orders.
8 years ago (23-11-2017)

We have had two jobs done by Star Tile Carpet One and were completely satisfied with the assistance and the final job. The first was a complete remodeling of our bathroom, new floor and huge walk in shower, with all the best accessories. The second was this summer, a new back splash for our kitchen, which we received much help in picking out tile and it was completed in a timely fashion. We are very fortunate to have such expert assistance in a small area like Pelham
11 years ago (26-01-2015)

They have the best Show room in the Niagara Region. I work for a construction company, and their final product is the best I have seen. Hans does a fantastic job making sure the job is done to the highest standard
10 years ago (13-11-2015)

I just found out about this place after the fact of buying 27 4x4 shower tiles from Rona. Minor shower repairs due to leaky faucet, so some tiles needed to be replaced. I just called to see if I could get some minor cuts put into the tiles cause this isn't my speciality. He asked me if I bought the tiles from there, which I didn't, said "No" and told me to go return the tiles and pretty well hung up. Great service. Thanks for making me feel like a piece of crap. I'm just trying to help my mom with her house.
10 years ago (11-04-2016)

Purchased hardwood and tile about 18 months ago. Unfortunately it was about six months before I got around to installing the tile, only to find that they had not calculated the correct amount of tile required, for both the floor and walls. When I went to get more tile found they were out of stock, and was basically told, not much we can do about it as you do not have the original drawing you gave us; in other words it was your error. As I have an engineering and drafting background I know this was not the case. Regardless they said nothing we can do, so had to purchase new tile and there was not way they would give me credit on the old tile. They did offer the same discount I had received when I made the original purchase. Considering I spent over $8,000.00 on tile and hardwood was somewhat put out. On the plus side they did store part of the wood flooring for me for over 18 months. Though I found the staff to be polite, barely; they are not inviting and unlike other stores din't make you want to come back. Shop somewhere else if you want really good service
12 years ago (16-10-2014)