Staples Pembroke

Hit or miss. Custom printing has not once ever been done correctly but there is a very knowledgeable, helpful guy in the computer/printing area that will help with any questions you could possibly have then it comes to computers. Look for the bigger guy with glasses and brown hair. He's the best, a wealth of knowledge. Avoid the copy centre if possible. They do fix their mistakes but it usually takes several drives in and phone calls to sort it out.
7 years ago (12-12-2017)

I'm an artist and building designer, this is my go-to for portrait prints and engineering size building schematics... Chantal is just awesome at the Copy and Print center
7 years ago (22-02-2018)

Wanted to get some pictures printed off my phone. The girl in behind the counter helped at first and told me to email them the picture do I could print it off on the copier and they would email me the info to do so. Never got any email from them and the girl clearly saw I was having trouble because she kept looking at me. She told me she couldn't help me because she was to busy printing things off for the armed forces in Petawa. Not happy at all, but Walmart helped me.
7 years ago (22-08-2017)

I had excellent customer service throughout the stages which resulted in my project being printed and bound. The ladies with whom I dealt were professional, friendly, courteous, enthusiastic and very helpful. Kudos to Chantel, Kelley and Autumn. Thanks so much!!
8 years ago (10-03-2017)

If I could I'd give them 0 stars. They are unreliable, unprofessional like, are quick to defend themselves when they are very much in the wrong, will treat the customer with disrespect and idiotically. The "Tech easy" is a scam. They will take advantage of you for money. If your device has an issue/broken they will waste your time and say "buy a new one". Want to know my story? Read below: I went in to Staples "Tech Easy" as my Samsung Tablet's touch/LCD/display screen cracked. Feeling confident I would leave it in the hands of professionals. They told me I would have to pay 50$ to send it away to the depot where it would get a diagnostics. Even though I knew what was already wrong with it, I just wanted it fix. But that doesn't work with them. So I send it off anyways, and in a matter of days I receive a call. However I missed the call, twice, due to the fact I work all-day. I tried calling back the number only to hear a voice-recording asking me to leave a message and they will get back to me in 24 hours. It had been a week, during that week I went into the Staples and told asked about my Tablet and how I haven't heard from anyone. The man behind the counter gave me a number, and it wasn't until I was home that I realize it was the same number that tried calling me. So again I called, no answer, and I left a voice mail. Until a few days later, I heard from them, all to tell me that they had tried to call me, I had not called them back, and that my Tablet is back at the store and ready to be picked up. But not fixed. Not mentioning what was wrong with it at all, leaves me to suspect that I was right about what was wrong with it. Then they go to tell me "You might as well buy a new one. It's cheaper than fixing it." So I either pay 450$ to fix it or 500$ for a new one. I've seen "how-to" videos of people replacing those types of screen. "Then why don't you fix it yourself" you may be asking. Well for starters, I'm not THAT kind of tech smart, nor do I know where to buy the parts. But if someone on Youtube who makes a video like that can fix it that easily, then why can't actual professionals fix it? I get it, stuff like that may not come cheap, but 450$ for a screen replacement?! Really? I find that slightly ridiculous. Frankly, Staples "Tech Easy" is a joke. I do not recommend ANYONE to go there. Unless you have better luck than I do.
8 years ago (09-03-2017)