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Peoples Jewellers

  1. Pembroke
  2. Pembroke Store

Reviews, get directions and information for Peoples Jewellers

Peoples Jewellers
"For over 100 years, Peoples has provided an accessible and comfortable shopping experience for its Canadian consumers. With its strong assortment of affordable fine jewellery and brand‐name watches, Peoples Jewellers provides selections for every occasion and every customer."
Address: 1100 Pembroke St W, Pembroke, ON K8A 6Y7, Canada
Phone: (613) 735-1536
State: Ontario
County: Renfrew County
City: Pembroke
Zip Code: K8A 6Y7


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Reviews
I dropped off a ring to get resized and I was given an estimated date of completion 2 weeks later. Over a month later after not having received any phone calls from them, I decided to call to check on the status and I was told that the place they send the ring to was really busy and to be a little patient. It would have been nice to get a phone call to update me on the status but fair enough..I can wait a bit longer. I waited another month and still no phone call from them so I gave them a call myself to check on the status. I was told that they had received a cost estimate 2 weeks prior and were waiting for my approval before doing the work. I don't know why they couldn't bother calling me so at this point I'm getting pretty frustrated. I told them to go ahead with the work and to let me know when it comes in. Now 2 weeks later and still not having received a call from them, I decided to check on the status once more and what do you know... they had received the ring 2 days earlier and still didn't bother calling me. The whole process took 2.5 months just to have a ring resized. When I went to pick it up the sales person was rude and couldn't get rid of us fast enough. She didn't even take the time to see if the ring fit and whether we were satisfied with the work or not. I personally will never do business there again.
The line is always busy. They sent my ring in mid September to get a quote on a missing diamond. They called weeks later said that the head office sent it back because i never answered their call. But I never had a missed call from them or a voicemail. It's now late october and ever time I call to get an update, the line is busy. I just want my ring fixed. Very unimpressed with the service.
I bought a small diamond ring online to match my other big one, but it doesnt match. so I read the return policy before I go to the store. the tall woman has smile until she heard I was returning, she told me if purchese online, should mail it back, I pointed the policy on the invoice it said easy return to the local store or mail it in, then she said she will do it today. sounds like she was doing my favour. and then she told me the whole process will take little while, I confused , I asked how long? she said you can wait in the store. I said ok, go ahead. I was watching what she was doing, entered info on her computer, printed out the paper that shows they recieved my ring, looking for ups package, print out her shipping lable, tape her box, she did as slow as she could, can she just give me the paper first then do the whole shipping packing ? wow. I bought lot of jewelry from peoples, treat me like this ?wonderful. there is another store . anyways, service was not great at all. but there was a short young girl ,she was nice. the tall one who served me, really should not work at customer service, if the attitude like that, you can stay home answer phone call or something so people will not have to see your rude face.
I bought a $2400 engagement ring with them. I had the ring in several times for servicing all was good. I got them to tighten the prongs on the ring 2 yrs after purchase keep in mind I had a lifetime warranty. So they tightened the prongs and a month later one of the diamonds fell out. We brought it in they said they wouldn't replace the $600.00 diamond. I fought tooth and nail with very little success. Furthermore if you yourself look up a number for head office you won't find it. The only thing you'll get is an online customer service which will get you on the phone with an American agent. I went that route. I was told a division head would call me. Never happened. I emailed as many people as I could and was in and out of the store numerous times. What I've learned is Peoples Jewellers is possibly the worst choice to purchase jewellery from so save yourself the misery and head ache and just buy from another store. Try and avoid Mappins they're owned by the same people. Thanks Peoples Jewellers for nothing!
Thank you to Alex for your patience and service when we were in recently shopping for a new wedding band. You helped us get exactly what we wanted.
Just want to say that Alisha that works at the Pembroke location is an AMAZING employee and takes good care of her customers . Amazing person.
Very friendly & good deals
Very helpful and polite
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