Staples Moncton

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Story

Staples has everyday low prices on office supplies, tech, furniture and everything you need for a home office or business.

Address: 111 Trinity Dr, Moncton, NB E1G 2J7, Canada

Phone: (506) 863-1400

Website

State: New Brunswick

County: Westmorland County

City: Moncton

Zip Code: E1G 2J7

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Great place for electronics

 7 years ago (16-03-2018)

I purchased Quickbooks accounting software at full price two weeks ago from Staples as I usually do each spring.  At the time I had a conversation with the cashier asking if I would be able to get a price guarantee if it were to come on sale at a later time which it usually does in the spring.  She checked the system to see if it would be coming on sale in the next two weeks but it couldn't find a sale so she told me to hang onto my receipt and it would be no problem to get a price guarantee.  The following week, I noticed it was on sale for $180 off so I brought in the flyer and my receipt to get the price guarantee.  The cashier tried but was unsuccessful so she called in the floor manager.  The floor manager told me they needed the product in order to honor the price guarantee.  Something about needing the serial #.  So I made another trip back to the store with the product (disc, product registration, start up guide, receipt, etc.) only to find out that they needed the box!  I asked to speak to the store manager and he refused to provide the price guarantee or a return without the box.  Why was I not told to hang onto the box or that the box was the key to the whole thing?  Not only by the cashier but also the floor manager?!  I went home and dug through the garbage and retrieved the box and made a third trip to Staples which will be my last and I have purchased furniture and supplies there for years for our business.  Terrible service!

 9 years ago (28-02-2016)

I was looking for computer parts and couldn't find what I was looking for. I had asked the "customer service" desk only to be told that I was wasting their time. The first lady, although polite, had no knowledge in computer components so she asked this dirty looking long haired guy. H said he didn't carry them. Then came out what I can only assume is the manager. He "advised" that there were no processors to be found in Moncton ( I did find a store after that sold them, very good costumer service from them, they even installed it in my motherboard at no charge ). He explicitly said that I was wasting his time and that I should just go home and order one online. He didn't even offer to order one for me like Best Buy did. I tried to ask him a question and he had turned his back, walked into his office and closed the door. I couldn't even get his name. I will never go to this Staples or any other again. 

 9 years ago (20-09-2015)

Terrible service ! Management was rude theirs a big lack of communication ! They call me to come pick up my laptop arrived nothing was done ! i did not have the programe that i wanted so they asked me to pay 150$ more  i asked to return everything   The manager was terribly rude the employees would be a better manager then her ! If you ever want to buy something their pleas think twice and double check what your getthing .. Buy somewhere els

 8 years ago (21-08-2016)

I had the worst customer service EVER at this store and by a manager of all people. Not really sure why they gave this guy that position because he totally sucks at it. I went in to get my tablet looked at because it shows a grey screen. They looked at it, literally, and then said they couldn't help me I had to go through the company that made the tablet and use the one year warranty with them first and yes I did purchase this so called extra warranty in which I was told does not come in affect until the one year warranty is up with manufacturer of the tablet SO WHAT GOOD IS BUYING THIS EXTRA WARRANTY IF I CAN'T USE IT. So I contacted the tablet company and their return policy is if I didn't buy it through them I can't return it to them SO MUCH FOR THAT YEAR WARRANTY. Went back to the store with the same rude ignorant manager(ryan) and told him what they said and he pretty much told me oh well for you there is nothing I can do I am not helping you. WOW what great customer service by a manager at this store I WILL NEVER EVER BUY FROM STABLES IN ANY COUNTRY AGAIN.....

 11 years ago (25-01-2014)

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