Staples Abbotsford

I had a weird experience with the copy center, weird mainly because it matches other reviews. I dropped off an image I wanted two copies made of and laminated. It was the sort of thing that shouldn’t take more than thirty minutes. I brought the image in at ten in the morning, and was told they couldn’t guarantee it would be done until noon the next day. They didn’t appear busy, but I agreed to wait. I watched the employee open and save the file. Eleven hours later, five minutes before closing, a different employee left a message on my voicemail (from a blocked number—which was why it went to voice mail—asking me to call back. I did. He said the file wouldn’t open, and gave me the email (twice) to send it to. It was the email to the Burnaby store. I couldn’t get a hold of anyone at this store until after ten the next morning. They gave me the correct email, and I sent the file, and it was still done at noon, which makes me wonder why they couldn’t have had it done by noon the day before?! Made no sense to me.
7 years ago (02-03-2018)

All I wanted is some white chalk. Walked down a couple aisles searching to no avail then spent the next while searching for someone to help me with no luck. So then I go the the front till and ask the guy there. He says down aisle 5 on the left...I go look again and still can’t find it. Go back to the till as there is still no one to help me and ask again. Finally he said he would send someone over to aisle 5. Different guy shows me the chalk I go back to the front till to pay and stand in line for 10 minutes! At this point my 4 month old baby is crying and I’m frustrated so I put the chalk on the counter and walked out. I will never shop here again! Understaffed for sure and by the looks of the reviews on here it’s always horrible service.
7 years ago (05-03-2018)

It didn't have what I wanted, and no one offered to help me. I find that if you want something related to electronics, you are better off going online. When I was getting a printer the customer service was very nice
7 years ago (14-02-2018)

Doesn't matter which staples you go to. They are all garbage. It's unfortunate that they are the only office supply store around now. Nobody answers the phones... not even their head office which I was calling to lodge a complaint. I guess it just shows how poorly run the company is across the board from the top down. They never have stock, the staff can never find the items even when it says that they have them (at multiple locations this is the same problem), if you order online it takes months (you might as well use amazon)... it's ridiculous. If you can go anywhere else.... DO IT. Avoid this place at all costs.
7 years ago (03-01-2018)

Horrible service/experience. Tried to get a basic card printed through online print services. Should have been a couple days. Phone after about 2 weeks - they hadn't done it because they apparently couldn't open the file (it worked fine online for me). Why didn't they contact me about this? Product says envelopes are included... guess what? No envelopes! Print quality? Poor! Have fun even trying to phone them and actually getting a person to pick up. Surprised Staples is even in business!
8 years ago (08-12-2017)