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St. Mary’s General Hospital

  1. Kitchener
  2. Waterloo Regional Municipality Hospital
  3. New Hamburg Hospital
  4. Kitchener Hospital
  5. Waterloo Hospital

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St. Mary’s General Hospital

Story

Located in the heart of Kitchener, Ontario, St. Mary’s is the second-largest acute care hospital in the St. Joseph’s Health System and a Regional Cardiac Care Centre. We proudly serve the residents of Waterloo, Wellington County, and extend our reach to Dufferin, Grey-Bruce and beyond.

Our nearly 2,000 staff, physicians and volunteers provide excellent, compassionate care to hundreds of thousands of patients and families ever year in our core areas of clinical focus:

Cardiac Care (Regional Cardiac Centre)
Respiratory Care (Level 1 Thoracic Surgery Centre)
Outpatient (Day) Surgery
General Medicine
24/7 Emergency Care

Our core programs and services are provided at our main site :
911 Queen’s Blvd.,
Kitchener, Ontario, N2M 1B2

Our community-based programs and services are offered at a number of locations throughout Waterloo Region and Cambridge. Click here for a complete list of our community program addresses.

St. Mary’s has been a cornerstone in the community since 1924, providing patient-centred care in the tradition of our founders, the Sisters of St. Joseph of Hamilton . In addition to serving our local community, our staff and physicians work to advance care through the St. Joseph’s Health System International Outreach Program (IOP), serving the poor and vulnerable in Haiti, Uganda and beyond.

Address: 911 Queen's Blvd, Kitchener, ON N2M 1B2, Canada
Phone: (519) 744-3311
ac.hgms@ofni
State: Ontario
County: Waterloo Regional Municipality
City: Kitchener
Zip Code: N2M 1B2


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Loving my experience here! I've only been here for 2 hours and I'm ready to check out! Brampton civic hospital I'd still be in Emerg! Also the nurses here are so sweet and kind not to mention pretty! This will be my hospital of choice from now on!
7 years ago (30-03-2018)
Yesterday I brought in my girlfriends dad because he was pale, sweating, had a heavy tight pain in the center of his chest and the pain was radiating down his left arm. He also had a history of a heart murmur. The onset was around 1300, and he told us he thought he was having a heart attack around 1500. After doing a primary survey and a set of vitals we gave him ASA and brought his to the hospital. We chose St. Mary's because it is a cardiac hospital and we thought he was having a heart attack. We arrived at the hospital around 1530 and he was seen quite fast by a triage nurse and was then sent over to registration. After he was registered we sat for almost 45 minutes while the pain was getting worse. Due to how much pain he was in I got up and asked "What was taking so long? This man is in pain aren't you going to so something about it?" and I was told to sit down and wait my turn. Then a few minutes later he was taken back to give blood and then sent back in to the registration area to wait. He then sat there For almost an hour and his pain was getting worse and worse. So again i went up to the registration desk and said " His pain is getting worse, why aren't you guys helping him? He might be having a heart attack!" she then replied "This is a cardiac hospital, we have taken his blood so we have to wait for the results to know what's wrong with him. You have to sit down and wait your turn" i then asked again why aren't they helping him and she said "Why can't you get this through your head? We're doing everything we can." and I thought that was ridiculous, he was sitting there in so much pain he was shaking, and she was just avoiding the question and telling me to go away. About 10 minutes later his pain was so bad he was saying that he had never felt a pain this bad in his life and he had to get 16 screws put in his back after a car accident so his pain threshold was pretty high. His one daughter then had to get up and yell at them saying "There's a 48 year old man who is in so much pain he is crying! What are you guys waiting for? Help him!" At first the ignored that but then the entire waiting room exploded and agreed that he needed help so he was finally brought back for treatment. However he was in so much pain he couldn't move and the had to get a wheelchair for his to sit in and it took his 5 or six tries to stand up because he was in so much pain he literally could not stand. Why would the hospital let him get to this point? We told them multiple times his conditions was getting worse. This is not acceptable from a hospital.
7 years ago (12-01-2018)
I don't normally post reviews but I feel I need to share my experience here. When I arrived I was in severe abdominal pain and rather then check me in the reception staff were busy fixing the fax machine. However, I began vomiting due to the pain and that got me to a bed quicker. Once it was in a bed it was clear the nurses thought I was on drugs, with their repeated questions asking if I took any drugs. Furthermore, they would not give me anything for the pain. I did not recieve anything for the pain until 4h later when the Dr finally checked on me. At this point the pain was already lessening since it was almost 6h from the onset. I then stayed for diagnostics, which took another 6h! At 10h after arrival I still had no diagnosis and left. During this time staff refused to let me get food. I've never been treated so poorly in my life. Plus the staff lacked basic skills such as capping IV lines when they are disconnected. If you are seeking emergency care I would not recommend this hospital!
7 years ago (29-01-2018)
This happened back in February/March: I went to this emergency room twice within 4 days. The first time I went the waiting room was empty so I was taken in right away. I was placed into a bed in the "acute" care right around the time the shift change happened and 2 car accidents came in. The doctor I got seemed angry that he had to deal with me instead of those patients. He sent me for a CT scan and told me that I had colitis. My brother was with me, who HAS colitis, and he had said that this wasn't the case and to please keep checking. At this point I wasn't eating or drinking, but the doctor said they would send a referral and to check back in a month or 2. When I went back 4 days later, I had to wait a little longer due to it being the weekend. The nurses recognized me and got me through Triage right away. I had to wait maybe 2 hours but I was given a bed in the "sub acute" care at first opportunity. The nurses were very helpful and quick to take my blood (they had to come back and take more blood). The doctor this time was AMAZING and I wish I could remember his name. He took me seriously, listened to every word, sent me for a simple x-ray to find a bowel obstruction. If I had waited for the referral to come through, I would have been dead by then. I was not happy that I had to wait 15 hours, but I had another CT done and they found a bacterial infection. Again, the nurses were absolutely fantastic and I could not thank them enough as they took me on a stretcher to transfer me to Grand River. I do recommend the hospital and if you need to go to the ER, I hope it's during the week and with the awesome doctor I had on the weekend.
7 years ago (17-11-2017)
My God I don't know what kind of medical system we have in Canada which is worse than communism sick people to wait for hours and hours to see a doctor and still they are being treaded very poorly specially St Mary's hospital even though all doctors and nurses are getting paid hundreds of thousands of dollars still annually by taxpayers blood money yet not being treated plus all their stuff so rude.... Unbelievable....
7 years ago (26-03-2018)
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