Grand River Hospital

My wife had a scheduled C-Section here in Feb 2017. Everything went smoothly and we were quite happy with the staff and the private room where we stayed during the recovery. They provided breastfeeding advice for my wife and made available someone for a personal consultation to ensure our baby learned to latch well. I give 4 stars only because we had such an amazing experience with the staff at Guelph General hospital with our first child that I would have to rate that experience better. Keep in mind that the Guelph maternity ward was nearly empty when we were there and the level of care is likely related to how many births are happening when you are there.
8 years ago (21-03-2018)

My boyfriend Peter just spent the past weekend at Grand River (came home today) and he was more than impressed with all of the staff and impressed with how professional and friendly each and every staff both in the ER and once he was on his room on 6 South. His first nurse Lindsay went above and beyond and Julia the physio lady but again each and every staff member treated him with respect and kindness. He also says both ambulance attendants treated him just as well. Great job Grand River 😀👍
8 years ago (26-03-2018)

I have only had good experiences here and don't really understand some of these negative reviews. This past week I needed to visit the Fracture Clinic as an inpatient. I arrive 30 minutes before my appointment and registered without difficulty or getting lost. The ladies behind the desk were extremely efficient and cheerful. The Fracture Clinic had many people waiting, but again I was taken care of quickly and professionally. My doctor (Dr. Shuringa) was excellent and took the time to explain everything that was happening and never did I feel that he was in a rush to move me along or that I was just a number another number on the list.
8 years ago (28-02-2018)

I would have given zero star if it was available. I got to the emergency with acute pains. I was given a room with a bed after waiting 20minutes. I lay tossing over constantly as I was in great unbearable pain. No one came to attend to me. After six hours a nurse practitioner came over( The doctor did not even see me) and said the urine test shows that there's nothing wrong with me, by that time the pain did subside cos it's been nine hours of non stop pain in total that day. I couldn't sleep during these hours cos of the pain. The nurse told me in clear terms that I shouldn't have come to the hospital and that I should not come there next time, though I explained to her it was midnight and no clinic was opened. She then said I should leave immediately. All this she said in a direct arrogant/rude manner. I couldn't go to work cos of the long hours I wasted there, to make it even worse I was rudely and harshly spoken to. The nurse's words hunted me throughout that day.
8 years ago (22-02-2018)

I had a bathtub slip and a very nasty fall on Saturday March 24th. I hit my back of the head to the wall and my right shoulder blade took the brunt of the impact upon coming down in the bathtub. I was dizzy for about 10 minutes. We went to walk in clinic on University Plaza, Waterloo and the doctor sent us to the Grand River hospital. This was the best hospital experience I have ever had out of many visits for my daughter or wife Emergency hospital visits. Quick, Efficient and Caring attitude by the entire hospital team from Triage to nurses to X-Ray, CT Scan imaging. Came back from The Grand River Hospital after the head CT Scan and back X-rays in the evening after spending only about 4-5 hours for the entire process. Not bad considering past experiences. The Head CT Scan report is okay but the right main shoulder blade "Scapula" has a fracture. I was informed and educated through human anotomy books of my shoulder scapula by the Nurse Practitioner "Michelle". She was a great help in removing stress and was very helpful. She went on to show the X-Ray imaging on the computer screen for our peace of mind and told us about the recovery process. The shoulder scapula is supposed to be one of the strongest bone in the body and less than 1% people get it fractured. Normally the recovery period is about 6-8 weeks. No cast but a sling and pain killers and anti inflammatory medicine is prescribed. As per the hospital advice take rest. Overall my wife and I are very happy with the service. Thank you Grand River hospital and please continue to give excellent service to patients.
8 years ago (27-03-2018)