St. Charles Motors

This review was from 2 years ago. We went to buy a nice car from St.Charles. The condition of car was satisfactory and the customer service was excellent. Tim the manager was very kind, pleasant and took time to give all the details and even when we ran into a minor issue, he was there and was able to rectify it without further costs. I would highly recommend buying vehicles from him. It was a pleasurable buying experiences. Today’s review: This was originally a 5 star rating that has now turned into a 1 star rating. I’m so angry that my car that I bought was sold with a corrosive battery. I was originally told it was new and that it tested well when I first had issues after less than a week of buying. Fast forward to close to two months, I had to get it boosted and was told the battery was 2-3 years old and corrosive. I called to inquiry about the warranty and one of the managers was not aware of any warranty. Needless to say that Tim was very honest and he did his job well and he would not have missed this. I went to another mechanic and they confirmed the same information and stated that the holder for the battery and bolt that holds it is broken. So I no longer recommend this company as this part of the government safety requirements and they told me it passed safety.
7 years ago (28-12-2017)

Purchased a truck in September 2017 and there have been a few problems here and there but the guys at St. Charles motors have been fantastic at getting my car in and addressing the issues. They put your mind at ease because they actually back the vehicles they sell! Great experience for me and my family
7 years ago (05-02-2018)

I've never bought a vehicle from a used dealer before as I always hear horror stories about it. But when I finally found the vehicle I was looking for I figured I would give it a shot. I'm so glad I did because I received nothing but the best quality service I've ever had when buying a car. John and Evan are both great guys and went above and beyond for me. This dealership has the most honest group of guys working at it and if only all dealerships could be like This One. My vehicle had a couple of small problems right after I bought it and John and Evan took care of it right away no questions asked. 11/10 for service I would definitely recommend coming to see these guys if you need a used vehicle and want to be treated fairly and with respect2
7 years ago (13-12-2017)

Bought a vw for $5000 and have paid $3500 in repairs in the first year. Tim at St Charles seemed honest at first but after a few phone calls explaining the issues, his vocabulary got quite small. "I don't have to pay for that " became the most common thing out of his mouth. Won't go back, and wouldn't send my worst enemy there. Stay away. Yes vehicle repairs happen, but $3500 in the first year? The problem is these guys do their own safety certification and are way too lax in their tolerances. For example, shortly after buying the vehicle I had to replace a tire. Found out the tires were all original from 2002, with 130000km on them, and the garage said there was no way they should have passed safety. The only reason they are sorry for the bad experience is because of the bad review. Stay away!
7 years ago (26-12-2017)

Great service always there when ya need them. Staff were knowledgeable and polite. Will be coming back here for sure!
7 years ago (05-01-2018)