Spinelli Lexus Lachine

Hi, I just want to thank Mr. Billy Zawahiri for all his hard work to satisfy my needs and it's for him that I am now a Lexus customer and i think i will be forever if all of your Sales persons are like Billy. I was really happy with his friendly approach, his delivery gift for our baby, for his availability all the time i needed an answer and of course for being honest from the beginning. I just wanted to take some time to thank him and i hope that we will continue that way. Thank you Billy and see you in 2 years. Bassel
7 years ago (14-03-2018)

Excellent professional and timely service. Melanie and Billy delivered to my expectations and beyond. If you need a car, I strongly recommend to see Billy for the sales aspect and Melanie will ensure the paperwork and delivery goes smoothly
7 years ago (27-02-2018)

I wanted to ask a question about a 2017 Lexus RCF Performance, not only I got the right answer the client relations I received from that moment, it made me feel appreciated and treated with respect and kindness, who wouldn’t purchase the vehicle. Well I did and I wish here in Toronto GTA they learn a bit from the wonderful team at Spinelli. Thanks Charles Bari and team, for the wonderful experience, if I have to buy a Lexus again, I will go out of my way to Spinelli Lexus Lachine.
7 years ago (21-02-2018)

I had a very pleasant experience at Spinelli Lexus Lachine. Both Mr Di Nini and Mr Diano were very professional and courteous. Even Melanie , who delivered the car , was a pleasure to deal with. I would definitely recommend. Great experience
7 years ago (16-02-2018)

Customer service - opportunity for improvement My visit at Spinelli Lexus Lachine literally lasted less than 2 minutes. I entered this location and made my way to the front desk and proceeded to politely ask the gentlemen if there was a fleet manager present. The response I received which was accompanied by an arrogant tone was “we don’t have a fleet manager, we have a sales manager and Lexus doesn’t do any fleet deals”. I then responded thank you and left the building and sat in my vehicle in their parking lot. Less than 1 minute later the same sales associate or receptionist I should say came to the drivers side window of my car, I rolled down my window and he said “Listen buddy maybe I wasn’t clear we don’t do fleet deals but we can make you a price, what do you do for a living?” My response was “I’m the General Manager for Eastern Canada for a multinational organization but thanks to your poor customer service I will take my $70,000 fleet budget to another company, you shouldn’t judge a book from it’s cover”. I rolled up my window and he then proceeded to walk away and knock with his knuckles on my cars hood mumbling words that I will not post publicly. I had just finished working out at a gym nearby and most probably wasn’t dressed to this receptionists standards. It’s unfortunate that a prestigious brand such as Lexus and a reputable business such as the Spinelli companies would treat a client this way. I work in sales and manage several direct reports. That said, there is always some form of positive that can come from any situation. In this case I will share my experience with my staff and advise them that we should learn from this and never judge a book by its cover, each and every customer is as important as the next and should all be treated with the utmost respect......
8 years ago (21-11-2017)