Shell

Self-service car wash power jet coin washnThe facility is in a horrible condition! Just see the photos which show how the wash bays are full of garbage, all hoses are leaking and except one , the rest does work and there is a line up for an extremely poor service. I hope the management of the gas station takes 2 minutes to just walk around …..

I stopped at this gas station to adjust the air pressure in my tires.nNot only did the machine fail to inflate them, but it actually released more air, leaving me stranded and unable to continue my trip.nWhen I went inside to report it, the clerk just said, “Yes, I know it’s broken.”nI told him they should at least put up a sign to warn customers.nI wasted my time, money, and even damaged my tire because of this.nReally disappointing experience.

I had a very poor experience just trying to get basic information from this car wash, even before using their service.nnToday the temperature is around –15°C, and I called to ask about their opening hours. The person on the phone repeatedly said “closed, closed,” without any proper explanation. I clearly explained that I was asking about their regular office/opening hours, not whether they were open at that exact moment.nnI was then told that they are 24 hours, which is very confusing. When I asked whether they were closed specifically due to the weather, the person kept repeating that they were “closed” and refused to explain why.nnSaying the business is 24 hours but not actually operating as such, combined with such a dismissive and unhelpful attitude, is extremely misleading. This level of customer service is unacceptable.nnI haven’t even used their service yet, and the experience was already this bad. I will definitely be blacklisting this business.

This Shell station keeps both the automatic car wash and the jet wash area almost permanently closed. Even when the weather is completely suitable, both services remain unavailable with no explanation. Other Shell stations in the area operate their car wash services without issues, so the constant closure here is simply unacceptable. A location carrying the Shell name should not operate with such inconsistency and lack of responsibility. This approach shows poor service quality and does not reflect the standards Shell claims to represent.

The 408 Hwy 7 location was closed for nearly a full week while I was still being charged for a monthly car wash subscription.nnI contacted Shell customer service with details and photos, but the only response was to quote Terms & Conditions and refuse any credit, extension, or goodwill adjustment.nnThis experience shows Shell does not care about their customers, only the fine print. I would cancel my subscription and won’t be using Shell again.nnSpecial thanks to Shy and Addy. Good job!