ServiceOntario

I would like to extend my heartfelt appreciation to Jade counter #4 from Service Ontario for her outstanding assistance in renewing my health card. Her professionalism, efficiency, and friendly demeanor made the entire process smooth and stress-free. Jade's exceptional service truly exemplifies the high standards of customer care. Thank you, Jade, for going above and beyond!

Door is on St. Paul St. Side. It is to the Right side of the Main Door into the main building. Service was okay. Wait was decent. Free WiFi but is not the best. Get a number when you go inside. Service available in English and French. The waiting area is clean. Lots of signs which can get confusing. Audio and visual list for those waiting. Estimated times are pretty accurate.

This was one of the smoothest service Ontario visits we've had. Jade at counter 4 was kind, thorough, and very helpful. Old forms were linked on the website for what we were trying to do, but instead of sending us away/back in line she helped fill out the correct forms right there with us.

We have a good experience with this Service Ontario location. The staffs are helpful, No line ups and the process is fast.

This Service Ontario is the worst I’ve encountered across the province. The staff is extremely rude, uneducated, and unfamiliar with the rules. The customer service is terrible. Leleith, one of the staff members, is the worst of all and should not be in this role. She is extremely unprofessional. Additionally, the supervisor, Rick, is rarely present. The government should consider shutting down this service center, terminating the current staff, and establishing a new center with better-trained employees who are committed to assisting citizens effectively.