Service Professor, Inc.

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About

Your neighborhood service super heroes since 1978! We deliver 5-star service and the highest quality work in heating, cooling, plumbing, and electric service and installation!

Story

Your neighborhood service super heroes since 1978! We deliver 5-star service and the highest quality work in heating, cooling, plumbing, and electric service and installation!

Address: 4770 50th St SE, Grand Rapids, MI 49512, USA

Phone: (616) 871-1900

Website

moc.rosseforpecivres@eciffo

State: Michigan

County: Kent County

City: Grand Rapids

Zip Code: 49512

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 7:00 AM – 10:00 PM

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Reviews

After having a drain pipe in our kitchen explode from the pressure of a clog and plunger I called many businesses, Service Professor was the one we trusted the most. And boy were we not wrong in that choice. 

They sent an email and text that had the service providers name and photo so we would know  who was going to be working in our house. he did a clean and quick job even though there was some complications due to a major clog he still kept the quoted price even though there was extra labor with a rooter.

My wife was amazed at how great he was with our 3 children as they watched what he was doing. If I ever have another problem they will be called for sure.

Thanks for the amazing job Service Professor. We appreciate the quick response and amazing work. Jim was very friendly and would receive 10 stars if we were able to do that.

 8 years ago (13-03-2018)

Service call was courteous and professional. A technician was scheduled to arrive the same day in the afternoon. About 30 min later, our technician called and asked if it was okay to come right now because he finished a job earlier than expected. If you need any plumbing work completed, I recommend Jim H. Big box home improvement warehouse couldn't go through with their completion to install our dishwasher, so Jim did. He also stopped a leaky faucet in our bathroom. Price was fair for the labor, material, and quickness and cleanliness of completion.

 8 years ago (06-04-2018)

Service Professor was very professional from start to finish.  Very reasonable cost to do a drain cleaning of roots.  Then there was the bigger problem of repairing the clay pipe that would continually have root issues.  They recommended a sleeve lining, but a pipe burst option would much cheaper per other companies.  After discussing with the plumbing manager (Paul) and president (Brad) and hearing their concerns that there was still a potential for root issues out by the street to creep in, they did quote it (very reasonable only a bit higher than the cheapest bid) and left the decision to us.  We went with the pipe burst and the guys performed very well the day of the job.  Very punctual, hard working, explained the process to me, let me take photos and put in a good 11 hours to make sure it got done that day.  Had a 3" rainfall event come in shortly thereafter and no issues - so I was quite pleased.  Thank you!

 8 years ago (11-03-2018)

Rich, Nick and their team helped us hook up to city water.  The entire process, from quote to completion was simply flawless.  They provided 5 star customer service and the quality of their work was excellent.  There were some unexpected challenges during the project, but they communicated well and went the extra mile to make sure it didn't impact the quoted price.  Rich even noticed our toilet wasn't flushing right and made a quick adjustment while he was here (for no charge!).  I can't say enough good things about the people we met, the service we got and the service culture of Service Professor.  We will definitely be calling them again.

 8 years ago (24-03-2018)

This was my first call as a new homeowner to a plumber. I was hesitant about calling a professional plumber after hearing horror story after horror story of others' experiences. I found Service Provider online and gave them a call. I was instantly greeted by a cheerful and enthusiastic woman who walked me through there process and answered all my questions. It felt as though she really took an interest in me.

The plumber that showed up to my door was John S. He was just as cheerful and enthusiastic as the woman who answered the phone. John assessed the situation thoroughly, asking many questions to get to the cause of the issue. He laid out my options and gave an honest recommendation about what he thought was the best course of action. It felt more like a friend giving advice than someone trying to sell a service. He explained everything he was doing while he was doing it to ensure that I was aware of what was going on. He took the time to help me understand how some issues can arise and what steps to take in order to avoid them in the future. After the work was completed, he made sure that everything was clean and tidy. My place looked nicer than when he came in.

Overall, it was a great experience. I would highly recommend.

 8 years ago (06-03-2018)

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