Richelieu Hardware (HEAD OFFICE)

Well equipped, rather upscale, long waiting.
8 years ago (05-12-2017)

The person at the cash was extremely rude. I asked a question and he responded very condescendingly. I asked him not to get so upset he pretty much responded that I asked a dumb question. I asked for the price of an item and pointed at it. He said there is 4 similar items, how do I expect him to know, and that I should have memorized the product number. When I went to get the product number he assumed I wasnt a member and told me he cannot serve me either way. He then kind of helped but looked overall like I had done something extemely wrong to him. This was my first and last time at that location. It's the managements responsibility to make sure employees arent rude. As a business owner myself I know that people are cruel with ratings and are sometimes impossible to please. That is why I rarely leave a bad rating. But this employee was bad enough to make an exception. I hope this rating is an eye opener. for the admin.
8 years ago (14-02-2017)

Buy online cannot return to store, charge 15% return fee plus shipping.
8 years ago (31-10-2017)

Waited for 1 hour to buy a drill and silicon bumper! Takes for ever to get out of here
8 years ago (11-07-2017)

Worst environment to work at
9 years ago (30-08-2016)