RBC Royal Bank

In my experience, RBC has good products and services, and I’ve dealt with a lot of nice people there too. However, if you need to perform any transactions over the phone, they are an absolute nightmare. They used to verify your identify using voice recognition and by allowing staff members to ask you security questions. Those were the good old days. Now their computer asks crazy random questions that I can’t even find the answers to. Questions like when was the last time you used an RBC bank machine and how much did you withdraw? That was probably months ago. How would I remember? They then ask what street my home branch is on. I don’t know. I’ve dealt with many branches and the last one closed down. I have no idea what they would consider to be my home branch. In the old days, I could discuss this with a real human being and they could ask me questions that made sense, but now the humans must obey the machine. And the machine is useless. Oh, yes, I then asked who I could speak to or complain to about this issue, and I was told that I cannot be given that information because they couldn't verify me. So I've dealt the RBC for over 10 years, and now all of a sudden I can't talk to anyone because their computer requires their staff to ask me silly questions that I don't know the answers to and they can't choose different questions. This is so crazy.

Candace was incredibly helpful and supportive throughout the entire process. She assisted me in every possible way and made everything smooth and stress-free. Highly recommend her for any banking needs!

We had the best service from will regarding my father’s estate. He went above and beyond. I have worked in customer service for 25 years and he is a rare find. You need to keep him happy and give himnA raise and a promotion. Thank you will

Heartfelt Thanks for your support dear Alice FongnnI wanted to take a moment to express my sincere appreciation for the exceptional service you have provided. Your expertise, dedication, and professionalism have made a significant difference i with my issue navigating through handling my online banking fraud case.nnI like your prompt responses, attention to detail, and willingness to go above and beyond . It’s reassuring to work with RBC who has trained wonderful professionals like Alice.nThank you once again

Yesterday was my first visit to this branch ex-HSBC customer, since they officially merged in early Q1 for some basic banking services. Very good, competent, dedicated service from Alice Fong. Also, Raymond Chow is awesome for his know-how. They went above and beyond to help me out. I highly recommend these two.nHowever, expect to spend 30 mins in queue. Perhaps its a very busy peak Fridays morning