Raven Song Community Health Centre

My case manager Emmanuel & Dr.Woods my psychiatrist are incredibly supportive, listen attentively, and genuinely care. I feel like I can actually trust them & I have had a lot of bad experiences with health care. I am incredibly hard to please, and they are outstanding.

Doctors in this clinic are scary because they have the power to make you feel like killing yourself. The STAFF IS THE WORST. If you are not after them like a dog, they won't do anything at all. Worst medical staff you will ever see. Nobody knows the procedure, nobody has any idea how things work in clinic, if you are thinking you will get a call for specialist appt....forget about it. You have to call them & remind them that you are waiting for specialist appt. They tell you to be there at 11:30am and when you arrive they say you missed your appointment that was at 9:05am. This place is a nightmare and I bet my life’s earnings this clinic is the reason for so many overdoses. Santosh and marshal are two people that are getting looked at closely because of the complaints. When it starts to fall apart I want to be there to see. I’ve never seen staff treat people with addiction like absolute trash before until this place.

I had to stand up for myself. I’m never late and I write appointments on my Calendar. The way they started treating me and it had no repercussions. Sorry guys I’m not letting this go- almost right away The first time I knew something was afoot is witnessing in the waiting room a couple that showed up to an “appointment” in the pouring rain to find out it wasn’t till two days later. The couple were sweet and shrugged their shoulders and just took it. She asked for a cab fair that government pay for, and the nerve of the nurse to tell them they don’t give them out anymore and they need to come back and SHOED THEM AWAY! I was furious watching these people expect to be treated like something is wrong with them. I went in and a substitute doctor was there to greet me. I asked for my regular scripts to be filled. She started asking me why I’m on so much and she doesn’t believe that’s my dose…what? The computers don’t lie, just write the script I’ve been on for years, I only need the script!!! I’ll admit -when she blamed me for seeking I did tell her I was surprised that a doctor couldn’t use a computer. This place scares me. Oh and they never faxed my meds to my pharmacy so I had to go to emerge instead and wait there. Very sad to be an addict these days

They treat everyone with disrespect and assume they all lie. I know a current client that got kicked out of the clinic for getting their script refilled by a drop in doctor. He is on of the nicest guys and they broke him down not by bit and now he is on the street with no medication. I suggest everyone stay away- they seem to take advantage of everyone for their business. Rip Chris

Came early friday too see my family doctor. They have a guy at the door handing out masks and hand sanitizer, it seemed to me they were taking all the precautions thumbs up.

Love the staff there. Always friendly to me. Been going there for years. There is sometimes a wait time when you show up w/o an app't...but that should be expected. 3rd floor mental health services are awesome.

Demeaning. I’ve never seen a group of staff all work together to discriminate the homeless and addicts in this city. I have a lot of info on them that I found by digging and talking to other offices. I’m going to edit it and hopefully try and getting it published in a paper or website. DONT GO HERE. GO TO RAAC INSTEAD SANTOSH AND MARSHALL ARE LOWER IQ THAN ANY NURSE IVE SPOKEN TO.

I’ve never heard staff demoralize and belittle regular people before. Please don’t listen to these people, you are important and there are people out here willing to advocate for you. Just not here 0/10

Just moved to Vancouver looking for a new office. First initial lady was nice but when I was transferred the 2nd woman hung up on me which I found to be kind of unprofessional and it was not a pleasant experience.

Receptionists and admin are snarky & will tell you that your problems aren’t valid. Given that I’ve been with this place for 17 years, I think they should be able to know their patients better but new doctors love to think they’re top notch than their predecessors. I understand why Dr Eichhorst would want to leave this place.