Popeyes Louisiana Kitchen

This has to be the single worst fast food restaurant. The champion of horrible customer service. I do not know how else to explain, the person taking the order did not know what numbers correlated to the menu. Then while ordering two combos, stating fries with one and onion rings with the other, I get to the window to hear her say I only have one combo. This restaurant is lucky that they are net hungry university students other wise they would be shut down.

Okay yeah I love Popeyes usually, but this particular location has absolutely horrendous service for a fast food place. It’s inexcusable. Wait times are insane, customers are ignored and their concerns considered unimportant. Staff can be seen doing absolutely nothing in the kitchen or moving extremely slowly. A lady even ordered her burger 20 min in advance using the app but still had to wait 30 mins to receive it. It needs desperate help

Ordered a spicy chicken sandwich and it was raw got a replacement and it was raw again and they told me they could only give in store credit for another raw sandwich. When I suggested that they could be serving raw chicken sandwiches to other customers they did not care. This place is a health hazard DO NOT GO HERE!

I really wish there was a zero star option. Possibly the worst service at a drive through took about 15 minutes to place an order with no one in front, absolutely rude personnel when I asked for an extra sauce I got told they didn’t give extra, and that it would be $1.25 at the window if I wanted it, and then only received about half the food I ordered nothing in the actual order was correct, including drinks This along with the most important…. my girlfriend having the tenders and being incredibly ill I’ll spare the details for the past few hours. We love the odd Popeye’s at home, so I’m not saying Popeye’s on a whole is bad at all, but this establishment should be shut down. I will never be returning to it, and would caution all to avoid it, and read the raw food reviews below, because I wish I did. Hopefully the franchise checks these and saves face quickly.

The place was well kept and clean, staff was very friendly and I had no issues with ordering. I had asked for fresh-as-possible food and they dropped a new batch of tenders just because I asked. The tenders were cooked perfectly and were indeed fresh from the fryer. Same with the fries. Even with me asking for a fresh batch, my order was made quickly and i was left very satisfied. 10/10 would come again.

One of the worst place for sure. We used drive through, ordered 16pcs combo. 5min after when we reach the first window, the server asked "were out of spicy flavour. Can we give 6 pcs with mild? If you want spicy, you have to wait 15min" so I said "yeah sure" since i dont wanna wait another 15min in DRIVE THRU. 20min min after the first conversation we got our meal mild lol and got home, just to find out the chickens are undercooked. Will never go back to this place.

Possibly one of THE WORST experiences I've ever had at any fast food establishment. My boyfriend and I order our food at the window due to their speaker being down. The service was slower than usual but that wasn't a problem so we waited. The bathroom was disgusting and the womens washroom had no toilet paper. Anyways, we ordered 2 tender combos, one with a poutine and the other was supposed to come with fries like any other combo typically would. I ordered a side gravy. When we realized our fries were missing, I went inside to let them know and instead was fought with. We SPECIFICALLY ordered combos. A main, a side, a drink. +any extras. My gravy was entered in as part of my combo? All a misunderstanding but I refuse to pay for something that I already paid for and was a mistake on both ends. I ordered my meal the way it was supposed to be prepared. Not to be argued with and refused. I certainly won't be back to this location if that's how you handle these types of situations. Instead of being petty, acknowledge the mistake and talk your customer through it. Explain where the miscommunication must have been done and FIX it.

The chicken is delicious. The potatoes are impregnated with oil. I didn't like it I ordered food delivery. It was supposed to include napkins. I wanted ketchup and hot sauce with the meal, but unfortunately the meal was without hot sauce. No ketchup or napkins.

I ordered a dinner for my family through Skip tonight. 8 piece meal with fries and 2 cokes. I got diet cokes and all of the chicken thighs were all raw in the middle. Tried calling the store and there is no answer and no option to leave a message. Rather disappointing.

3 spicy sandwiches took more than 35 minutes even though order was placed over the phone and we were told to come in 15 minutes and waited another 20 minuteson top. Place was closing in 10 minutes so no more dine-in, it wasn't even busy. When finally order was ready and handed over with no sorry or thanks for waiting. No reason shared why it took so much time. Talking proudly before order came in their own language and asking chef why you haven't even started working on the order and laughing saying people are waiting do it now. This was manager I have been to better locations in past but this is next to 2 colleges on University Avenue, suppose to be fast and good on service while so many students coming over. Never going back to this location and won't recommend other's as I think they don't know how to serve customers.