A. Phillips Hardware True Value

They have a good selection and that's why I used to take my business here (Waterford store), but they've lost me to Lowe's/Home Depot, which are about the same distance from me. The reason is that I wanted to exchange (not return) a defective in-warranty Master Mechanic hand tool worth $10, and I no longer had the sales slip. I had used it once and it broke on the first use. It still looked brand new. The sales person called the manager, who argued over it and gave me a very hard time about exchanging it. In the end, they did. But you'd think they'd be willing to buy a little good will advertising over 10 bucks....and it wouldn't have even cost them anything! Sorry, I don't need that kind of treatment.
8 years ago (08-01-2018)

Well organised friendly staff in and out in a flash,good job
8 years ago (21-01-2018)

Great hardware store. Always find what I need.
8 years ago (12-10-2017)

Received a bad copy of a key. The teeth were fine, but the key will not fit in the lock to be able to even turn it. This only cost $2.66 so I'm not going to return it, but want others to be aware. The guy ahead of me was also having problems and the woman working the counter insisted it was his locks. Nope. It's your equipment or the key copier doesn't know what they're doing. I came here years back and had a copy made with no problems so 3 stars it is.
8 years ago (01-05-2017)

This is *the* local hardware shop, and it's got a great staff of knowledgeable, helpful folks. They have a decent selection of tools and items, and chances are good you'll find what you need without having to truck over to a big box shop. They do screen and small engine repair, and even have a good selection of craft sodas. It's one of 4 local branches, so they've got some depth to the stock, and can call one of the other stores if this branch is missing what you need and you've got time.
9 years ago (18-06-2016)