Petland Edmonton West

My daughter had recently lost her cat a few months back. And she wanted another cat. I went in to this location and found a new addition to our home, she is two and a half year old cat. I was informed by the staff, that the cat was in good health. So I proceeded with the adoption. Once I got the cat home I introduced her to all the family members including my other cat and my dog which both accepted her into my family. 4 days have gone by and I noticed that our new cat was sneezing every few minutes with a lot of discharge from her nose I immediately took her to the vet, the vet did a thorough examination. Upon completion of the examination my vet told me that she has feline herpes! And it is very contagious. And lo and behold now my other cat has it. The gift that keeps on giving. So I have now decided to take this one step further. I will be in contact with the Edmonton Humane Society which whom are the ones that do the adoption process for the cat at this pet store. Furthermore I will be in contact for the individuals and the governing law which hold the Edmonton Humane Society accountable for quote unquote releasing unhealthy pets into the homes of healthy pets under the pretense that the pets are healthy.
7 years ago (01-03-2018)

We went in with our kids to get some stuff for our Dog. As soon as we walked in, a staff member was asking if we needed help finding anything. We were browsing as we had never been in Pet Land before. We went to the live animals area, cause our 8 year old daughter is an animal lover, with goals of becoming a vet. She was offered to hold a bird by the staff member, which she was excited for. It made her day to hold a parrot, then she got to hold a bunny, and another bunny, and another bunny, and a Guinea Pig, then the Parrot, then the fourth bunny, I think the Parrot was in there again. And they tried to get a budgie out at some point. I think we spent 30-45 min holding animals. Even our 17 month old son had fun petting one of the bunnies. The staff member was so patient, and kind with our daughter. And you know their animals are well socialized. What an amazing experience.
7 years ago (17-03-2018)

THIS IS HOW I WANT A PET STORE EXPERIENCE TO BE! Cody is a fantastic guy, he truly gets customer service. He's passionate about the animals, knowledgeable and he speaks the way you would want to be spoken to. If I lived outside of town, I would drive all the way in to this Petland, because it's just that good The store is so clean, the amount of animals they carry is perfectly manageable, all of the cages are very clean, the animals are healthy and I have never experienced customer service that good before. Cody was amazing! He was the one I dealt with directly, but I was pleasantly acknowledged by every staff member that was working. Great job you guys, keep it up! :)
7 years ago (29-08-2017)

Good variety of fish and BOGO specials are great. Good people
7 years ago (28-02-2018)

I came up from Peace River and went here with my family and one of the female employees was very rude. I will not take my service here again because she told us we were not allowed to hold the animals and hovered the whole time we were shopping.
7 years ago (27-02-2018)