Peoples Jewellers

My wife and I have purchased all of our jewelry through Peoples. Just recently moved into the country from the city and now this location is the closest for us. We have extended warranties with them that require us to go to in and have everything inspected every 6 months. For every inspection, you're required to bring your paperwork, and at this time, one of the sheets had fallen out. This location's staff refused to help us, saying without that one piece of paper there was nothing she could do. With the paperwork we had brought, it had the receipt, serial numbers, and bond number for the extended warranty. All the information required to bring up a service claim and inspection. We left, called People's customer service, where they said even without that one piece, it would have been no problem for the store to take the ring and send in for repair (it had lost one of its diamonds). Customer service, said all that was needed was one quick call, and they could process it. Warranty is always a tough subject, but in this case, I've never been treated this rudely, and then to not even try to help or make a quick phone call to see if there was anything that could be done. My wife and I will never go back to this store.
7 years ago (28-08-2017)

Rude staff. Not worth your time or money... I'd go to any other people's store before I'd even think about stepping foot in there again!
7 years ago (13-07-2017)

I went there with a watch I had purchased from Mappins, and was shocked to find out that I had to wait three days to have a battery replaced because no one there knew how to do it and they would have to wait that long for a staff member who did, to come in to work. I would have thought that that particular skill would have been included in their training.
9 years ago (16-04-2016)

Horrible service over all.
9 years ago (15-06-2016)