Party City

Convenient location by Upper Canada mall. We came here to buy supplies for a birthday party. While we found most of the stuff we needed, lots of stuff was low in stock or out of stock. Moreover, we needed help finding a specific item but had a hard time getting staff help due to low staffing.

The customer service at this location was great, not sure about all the negative reviews. The staff were very knowledgeable and helpful with everything we asked for. Selection is great at this store, only taking away a star for inflated pricing and lack of promotions, especially on the Triangle loyalty app.

Terrible customer service. I would have given no stars if I had an option. Went in for a costume I saw online. It said three in stock. Went to ask for help and was told if I cant find it then we don't have it. Was not even offered any help to even look for it. This store needs to teach customer service skills to their workers. Went to the Richmond hill location and they GLADLY helped me find a costume

It was okay. it didn't have many skirts to choose from, and most of the candy was out of stock but probably because we could take 10 candies for 1$. Other than that, there's lots of options to choose from for the different costume sets! I think that it's also a good place to go to for Halloween decorations.

Bought two costumes this year from party city. One was all good, the other, absolute nightmare: 1st time: missing half the pieces 2nd time missing the other half of the pieces. 3rd time. Can't help me because they sold the other costume.... That was missing pieces!! Went back to return costume. Not keeping a $60 costume that's missing pieces. Won't refund. I did leave with the missing pieces, so there's that but pretty sure they are from a different size costume as they are noticeably smaller from the first time I tried them. Check thoroughly if you buy from Party City Newmarket The staff give zero ****s

Extremely dissatisfied. I purchased a number balloon as I do every year which was great, but I also brought in 10 balloons of my own to be blown up. Over $2 EACH to fill. At pickup there was only 8 balloons. They told me they popped them but would do anything about it since they're is no guarantee. I was most definitely not informed of this prior to bringing my balloons in. The balloons I brought in were extremely over filled. I had two pop taking them out of the bag. I will not be doing this in the future. Just a heads up for anyone thinking of doing the same. My daughter was very sad to see many of her specially ordered balloons become less and less

Thankyou so much Party City. For the first time in a decade I found a store in Newmarket where I found Diwali Decor. Thank you for making our Diwali more beautiful by stocking Diwali items. I am so thankful to you and your team. I am sure everything sold out and you didn't regret getting Diwali supplies in your store. Please bring next year too too. Thanks a lot!!

Please learn how to tie your balloons together properly. I purchased three anniversary balloons yesterday and two of them blew away when I returned home with car. Very upset after spending $60 on product. Please improve your customer services.

Horrible experience . So I spent around $70 just on balloons and they were not filled properly and weren’t tied properly . They were deflated after 4 hrs . This is unacceptable . Also some of the balloons were filled properly to correct size and some were not filled properly . Sloppy work . This is not what I expected when I paid $70 . Very disappointing . I understand the workers don’t care cause is not for them but when customers r paying so much they expect more. What the staff doesn’t understand is the reason why they have a job is cause of customers . If there is no customer there is no job . Also the girl at the cashier didn’t allow me to use my triangle card when I asked her if I can scan it she said too late . I didn’t want to make a big scene . But after seeing the balloons I was so disappointed . Honestly I am spending 100$ In ur store this is not how u deal with customers she could have cx my ordered and allow me to use my triangle card . Also they should ask customers if they have triangle card . I would not recommend this location . If you care about ur special occasion and you don’t want to be disappointed take ur business somewhere else .

One star just for young and kind girl who works there as a cashier. A woman that was tall was so rude, impolite and I felt she was racist. She didn’t answer my friend question about price and… .she didn’t even look at us when talking. I felt sad and shy