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Reviews, get directions and information for Panera Bread

Panera Bread
"From focusing on quality, clean ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi , or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Wheaton is here with warmth and welcome. Panera Bread. Food as it should be."
Address: 25 Rice Lake Sq , Wheaton 60187, IL, US
Phone: +1 630-653-7290
State: IL
City: Wheaton
Zip Code: 60187


Opening Hours

Monday: 06:30-20:30
Tuesday: 06:30-20:30
Wednesday: 06:30-20:30
Thursday: 06:30-20:30
Friday: 06:30-20:30
Saturday: 06:30-20:30
Sunday: 07:00-20:00


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Reviews
I decided to get lunch through the drive up because I was stinky from coming from my shift at an animal shelter. When I drove up to the menu board, there was another customer there placing a long order. At the time, there was only me and this other customer in line. I waited 15-20 minutes before I could place my order. By then, the line grew. I finally placed my order and drove to the pickup window. Again, I waited another 10 minutes to get my food because the customer before me was waiting for her large order. By the time I arrived home, it was 45 minutes to get lunch. This isn’t a fast food restaurant. Different processes should be considered for large orders to keep the line moving. I don’t know if I’ll be going back. Update: I used the Customer Care coupon for dinner on 8/3/22 after my negative review. I ordered the chicken soup and chicken caesar salad. My husband bought the spicy chicken sandwich which cost $11.49. It was a poor excuse for a sandwich. We use to go to the Panera when it was on Butterfield Road and I worked at this Panera years ago and the managers were very picky on how the food came out of the kitchen. They actually cared. I don't know if the pandemic caused quality control issues or the corporate office just doesn't care anymore. After last nights disappointing dinner, we just acquired a puppy and making meals are a challenge we will never go to any Panera's again.
I don't live in this area so I couldn't just make a trip back. My sandwich was kind of sad, bland, and small. One of the halves thankfully had some toppings, but less meat. Didn't taste very fresh, which was odd... Or the bread was undercooked. With how expensive Panera is, it's hard not to be nitpicky. $17 for a "whole" sandwich ...more like half, i have small hands, so size it up for yourself. this one especially felt smaller than usual and a small drink. Usually I can barely finish a whole sandwich. A bit disappointing. *Reply: I love being offered no compensation or outreach of any kind lol. Also, considering the consistent bad reviews, it seems the team hasnt made many changes.
In-store service and experience was pleasant. But thata whwre it ended. We ordered pick-up. When we got home we found below ordinary sandwiches and salad. We ordered a family meal deal which offered 4 half sandwiches, baguette, soup and greek salad. The sandwiches were sub-par, sloppily assembled and wrapped, one of our sandwich bread was torn and soggy. The basic toasted cheese was cold and unappetizing, even our kid refused it. Our salad was for better of a word wilted, as if it sat in dressing for half a day. Our Chicken noodle soup was very salty. Very disappointed.
Everything's great. My favorites are the soup bread bowls, bagels, and sandwiches. Thank everyone here at your Danada Panera Bread for making my first visit a perfect one
On a Delivery order, the driver said my drink was not with my order so he didn't bring one. WHAT? Panera has to figure that out! You don't charge $4 for a drink but the Customer doesn't GET IT! I don't have a car today ~ relied on PANERA and should not have.Food: 5/5
The bagels, the muffins, are extra and delicious. The staffs are helpful and friendly. And make it to the top is their free flow of coffee. Try Hazelnut coffee with cinnamon powder on it. And you can stay for hours, talking, or even enjoy the ambience. Highly recommended.
Went twice to get my salad, specifically mentioned NO MEAT. Once they put bacon in it. When I asked them to replace they said ok, staff was kind of polite but food I got again with bacon in it and avaco comes with skin in the salad.
Nice spot for lunch, the gentleman who was talking my order Bill is the perfect definition of great customer service. Very pleasant, patient and attentive. My order was long and difficult and he made sure it was all right and was very nice about it.
I ordered an avocado egg white and spinach breakfast sandwich. After picking up my order I got into my car and picked up my sandwich and noticed how light it was… I opened it up and found that they gave me a whole egg, the tiniest portion of avocado, no salt/paper, and there was no spinach. I went back to the cashier and showed him the sandwich and he thought everything was fine and kept asking me what was wrong with it, he took it to his manager in which she made it properly and handed it to me. I genuinely never complain or leave reviews, but the service here was just terrible… The cashier didn’t know how to handle my situation after explaining it to him, nor did he or the manager APOLOGIZE. I worked at Panera for 5 years, it gets busy in the morning, I get that, but to make a sandwich like that and think it’s ok is ridiculous. The line staff should go back to baguette university or retake the online courses. Literally, I wouldn’t have been so upset if someone just owned up and apologized - an extra cookie doesnt make things better.
Met friends for an early lunch. Busy place and like most places short on staff but the friendliness of the staff made up for a short wait. Once ordered, maybe 5-7 minute wait so NBD! I've always loved their tuna salad and ordered it No Bread and it had the onions, tomatoes and greens...so good! Friends ordered cobb salad no chicken and subbed avocado. Also delish. Coffee was decent!! Staff cleaned tables as they turned. Recommend this Panera!
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