Baffin Inc

The best quality winer boots and work boots you will ever find! Shop on line or check at Mark's.
7 years ago (14-03-2018)

Wont hire anybody
7 years ago (15-01-2018)

Excellent boots, awful customer service. I ordered a pair of Expo boots on the 15th December, direct from their web-site. It's now the 2nd Jan. I've finally (which is fair enough, it's been Christmas and NY) got through to their customer support line. Turns out the order was cancelled on the 16th December. No email was sent. I have been logging in regularly to my account on their site, and the order says and still says 'processing'. On the phone, it was explained to me there was no stock for the size 11 in that colour. Their web-site however sells and still sells all sizes in that colour, and it's been more than two weeks since I ordered. It was also explained to me a valid phone number is required for an order to be processed, or it will be cancelled. I do not keep a mobile phone number (privacy concerns) and move too often to have a landline. There is no indication on the page that a valid number is mandatory for order processing. I explained that the site still says 'processing' for the order status, and that the boots are still offered for sale on their site. From the response, I profoundly doubt that either issue will be fixed; and given they've been in business for a while, you'd think they would already have a mechanism not to offer items which are out of stock... just as you'd expect the order status for an order to be updated if the order is cancelled. What's going on? Finally, it is impossible to contact Baffin through their web-site, as the 'contact us' page is broken. I forgot to mention this on the phone with them just now, and frankly after this I no longer have to heart to do so. I have one or two other pairs of their boots - they are excellent - but after and with such poor service, how can I buy from them? (Indeed, the unusual requirement for a valid phone number means I *cannot* buy from them - or rather, I will need to use an old number, no longer in service but which is valid, rather than the obviously fake 111222333. Or do they phone every number to check its validity? what madness is this?)
10 years ago (02-01-2015)

salut. je me suis procurer des bottes travail premiun worker -30c ,je suis satisfais pour le coté chaleur et légerté mais la semelle est tres glissante quand il fait froid elle devient coome du plastique ( c'est une tuerie pour des semelles anti dérapante comme annoncer dans le dépliant de vente) sylvain
11 years ago (09-02-2014)