North Coast Credit Union

My mother is 85 years old with a credit score of 835, and she was declined by North Coast for a credit card! This is a person that has never had a late payment in her life, and is now on a fixed income, with a healthy savings account. AARP recently published an article exposing the dangers of using debit cards instead of a credit cards, and the fraud risks, etc. so she decided that she should get one through her credit union. She was shocked when she was declined, and at her age, took this personal. I called the credit union to try to explain the situation, and help get this resolved. She explained to me that a couple of them took a look at her application and made the decision. I tried to explain her situation to the woman I spoke with, and ask for help to resolve this so that my mother did not feel offended. While she was pleasant on the phone, she clearly had no empathy for my mother. There is absolutely no reason that her application should have been declined, other than her age and a fixed income were obviously taken into account. I would not recommend North Coast Credit Union to anyone, and we will be closing out her account. I am also on her account, and was considering moving my accounts. I am glad that I experienced their real customer service in time to avoid that mistake. Poor judgment calls!
10 years ago (06-05-2016)

Good customer service, very nice and friendly.
10 years ago (08-04-2016)