Bank of America Financial Center

This branch sucks! First they changed their hours to close from 6pm to 5pm then they close and LOCK their doors early and rudely point at their wrist to say they are closed even though customers are inside. The tellers are mostly rude, unfriendly and slow and barely say thank you for coming in. Wish my employer didn't have to bank there!
8 years ago (22-01-2018)

Unfriendly Nazi type staff. Will do almost anything to get you to open a account and if you are cashing a check from there bank they will charge you $5 for not banking with them.
8 years ago (29-12-2017)

Horrible experience. We came in expecting to open an account. The branch is a mess. Blinds on the windows are filthy and pulled up at an angle. 20 people waiting for one of the two teller's to become available. No pen at the suggestion box. The whole place needs to be pressure washed. Two officers on the phone; neither of which made eye contact or otherwise acknowledged that we were waiting. Hello!? Is the regional manager awake? Is this the way you want it? We left and will find a bank that will take our money and let us open an account.
9 years ago (06-10-2016)

On April 14, my wallet was stolen from Oak Harbor Safeway with all my ID, debit cards, insurance, drivers license etc. I was desparately trying to drive to Mt. Vernon before they closed on Saturday 4/15, by 1 pm. I had left in plenty of time, but after I left SR20 on 536, it became bumper to bumper all the way into town (due to the Tulip Festival) and it was going to come down to the limit. I called from my car and explained the situation to whomever answered. She explained they couldn't stay open after one, and when I asked if there was ANY WAY they could accommodate my situation, she transferred me to Customer Service (in S.Carolina!) and they tried to contact the Mt. Vernon office, but they would not pick up. It was before 1:00. Needless to say it took me over 5 minutes to drive from the city clock 3 blocks away when it said it was 1:00. When I got to the branch, the doors were locked. I could see ppl looking at me so I pounded on the doors until a gentleman came over pointing to his watch saying they were closed. I started to beg and plead with him, I had no way to access any money for Easter weekend until I could get new debit cards. I told him I had my wallet stolen. He still refused to even talk with me. For a small island, and small towns, banks around here are always stressing Customer Service and individual attention. It was traumatic for me to have had my identification stolen, and it was a double whammy to be so rudely denied access to my account! My trust in humanity and compassion was thrashed, because I live by values that, if I were in a position to make a huge difference in someone else's life, and had that ABILITY to, I would personally feel compelled to assist that person. I could no longer refuse to help an elderly woman, who was begging and sobbing for some leniency, than I could trip her just to watch her fall... and then NOT EVEN help her get off the ground! (Those kinds of chances don't come around often, but let me tell you, if one of those situations arise and present themselves, you better take it! You may NEVER get an opportunity to be a hero to someone again!) ***(Now I understand closing time, but when someone is on the phone with your business 20 minutes before closing and ppl are aware of the huge effort the customer is making to report in on time, it seems like closing could be extended to that customer who had make a 40 minute drive that took 1 hr. 10 minutes!) I've been with BofA for over 15 years, and I put up with losing our branch in Oak Harbor and having to drive 40 minutes to a branch, and there had been a few times they really ticked me off, but I'm seriously considering using another institution! Mount Vernon, get your Customer Service on! You FAILED miserably to impress me. Lauren Becker
8 years ago (26-04-2017)

I have receive great customer service and treatment at this branch. Denise Ryason is very helpful and goes above and beyond to help me open the saving account and closed my checking account. She tries to find ways to save me that little dollar, because she understands and cares. It is the personable and humane consideration of her attitudes that make me come back to this branch.
9 years ago (08-06-2016)