New England Outdoor Center - White Water Rafting

I don't know why everyone spoke so highly about this company. The river is wonderful for rafting, our guide Andy is very skilled, but the company and the way they manage the whole day trip is TERRIBLE. They have serious time management issue, and they are overbooked, they also don't care about there customers. TIME - The only thing they said online is that the trip starts at 8:00, we called them to confirm the timing and they said we should arrive at around 7:30 to finish the paper work. But I guess we are the only ones who checked the time with them. Some people arrived at 9:00, and they just waited and waited until everyone is there without doing or saying anything. We actually departs at 9:30, one and half hour later than they promised, and it seems nobody cares. LUNCH - There is also a huge delay for the lunch as well, we spent one and half hours on the water and reached to the lunch spot then. There are 4-5 staffs there already, but they didn't even start the fire, they waited for our guide to cook the lunch. We are wet and cold, there is no sunshine and everyone is shaking in the wind for 2 hours waiting for them to cook the fish, and the chicken and the beef. Things could be different in the summer when it is warmer, but it is was a cloudy 65-70F day with a hundred wet people, you need to concern more for your customer. BASE - We end up finished the trip at 5:30 while on their website, they said the trip ends at 3:00 - 3:30. There is no signal in the mountain and we are not allowed to bring cellphone for the trip, I need to pick up my puppy from daycare before 5:30, I though I have 2 hours buffer but guess what. The base only has 3 spots for shower and 3 toilets for 100 people FYI. BOAT ARRANGEMENT - there are 8 of us, we called to ask if we could add one more person but they said they only allow 8 person on the boat. Guess what, they added 2 strangers on our boat as well as some other boats that day, they are definitely overbooked. We were told two of us will not paddle, they will sit in the middle and watch everyone else having fun while they paid same amount of money for rafting.
8 years ago (27-08-2017)

Excellent trip! The guides were great and the river definitely did not disappoint.
8 years ago (18-08-2017)

We had a great half day experience. We had bright sun and the river was flowing at a little less than two thirds of the maximum, so the rapids were intense. We had a great guide who kept us all onboard and didn't flip the raft. We were glad we skipped the first half of the day. It would have been better if there wasn't so much waiting for the other rafters and waiting around to get started.
9 years ago (27-06-2016)

Amazing and awesome time! The guides were hilarious and informative. Alot of fun. And excellently organized the groups, Rapids experience, and the trip as a whole. Everyone was so much fun, friendly, and helpful the entire trip. And only a mere 20min outside Baxter State Park. Loved it!
9 years ago (19-07-2016)

A group of us went rafting this weekend with neoc - Sean was out guide. What a blast, ended up being a really hot sunny day, the river was beautiful. I was nervous about the Class V's - they were exciting and fun. The food was pretty good too. We are coming back again in a few weeks to do it again.
9 years ago (18-07-2016)