New Balance Delta

Staff is amazing!!! Have a very warm welcoming and nice store with helpful staff and lots of selection. Staff is bilingual and adaptable to all types of people. Remarkable return and refund policy! Staff just wants your fullest satisfaction!
9 years ago (08-03-2017)

I'm a big NB fan, and customer to this particular store for few years now. I always had very positive experience. Today, I visited the store in order to return. I was waiting at counter for a sales rep. A sale rep came to the counter and requested me if she can make a sale prior of my return. I agreed. Then her manager approached me, and said that there are other sales to make prior of my return, and pushed me from 1st. to 7th. position in the Que. I kept quite and went back into the newly formed Que. Now this manager took out his personal phone and took picture of all customers saying he wants to show it to his boss. From not catering the customers in the sequence of their arrival to taking their picture in order to show high traffic to the owners, every thing look weird. I don't think this is regular NB business ethic, rather an employees lack in salesman's ethics & practices.
9 years ago (23-04-2017)

Service was awesome! Friendly. Ching was here!
9 years ago (14-04-2017)

I was in there for less than 20 minutes, and the staff were awesome and very knowledgeable. We used the machine to figure out what insoles I needed, and I used them right away. I currently have tendonitis in my ankles and a job that requires walking and standing - these New Balance insoles are awesome. Worked a 5 hour shift after and my ankles weren't on fire, nor were my calves. Come for the friendly, knowledgeable service, leave with awesome shoes or insoles.
10 years ago (02-08-2016)

Good service. Expensive shoes.
9 years ago (28-04-2017)