NAPA AUTOPRO - Computerized

Brought my truck in when is started making a rattling noise while in motion. They were able to find the issue and fix it. Unfortunately it did take them 2 days to complete the repairs because they had to wait for parts. They provided me with a vehicle to drive in the meantime at no additional cost. The courtesy vehicle was clean and in very good shape. They only asked that I refill they fuel I used. During the repair process they kept me updated as to what was happening and any costs that had come up. They also gave me options as to what had to be fixed now and what I could leave until later. During the repair there was a mistake made on their end and they broke my steering knuckle. They replaced this piece at no cost and admitted their mistake to me the next time we talked. I feel they were open and honest with me throughout they entire repair process. The cost was more than I had hoped but that was due to the issues with my truck and not with their pricing. Overall I would recommend these guys for your repair services on your vehicle.
7 years ago (03-05-2018)

Great service. Knowledgable staff who explain everything in great detail so I understood and could make informed decisions. No high pressure sales tactics. Just honest information and options to help me. It was excellent.
7 years ago (17-05-2018)

Top notch service for sure. Great deal on new tires, free mechanical inspection, knowledgeable and curteous staff. They check each vehicle for possible outstanding recalls and they even sent in the mail-in rebate from my new tires for me. I'll be a returning customer for sure. Happy to support this family owned and operated business!
7 years ago (16-04-2018)

The staff at Computerized Autopro are professional and trustworthy. In the 9 years I’ve been driving, I’ve never been taken care of so well by an automotive repair shop. I would recommend them for any repairs or maintenance, and will absolutely be back!
7 years ago (11-04-2018)

Dealing with Computerized AutoPro was an absolute pleasure. I own a Collision Repair Shop (Freeway Auto Body), so I'm very fussy about the way vehicles drive after repairs. I just recently had Computerized mount and balance 33" all terrain tires on my Toyota FJ Cruiser, then I installed a 3" lift kit on the vehicle here at my shop for the needed additional tire clearance. The vehicle was returned to Computerized for a final wheel alignment once I was done the lift kit. I made mention of a slight vibration in the steering wheel when I dropped my FJ Cruiser off for the alignment. They promptly, no questions asked, re-balanced all of the 4 new tires that they installed and balanced for me 2 days prior. I understand that not all tires balance perfectly the first time around, sometimes a brief break-in period is necessary. Everything is perfect now, which surprises me, especially considering the over sized tires. No more vibration, and straight down the road with no directional pulling or wandering. I have used Computerized many times for both personal and customer's vehicles. I have never been disappointed and would I highly recommend their services. Todd, Brittney, Adelle, and the staff are totally committed to customer service, are excellent to deal with, and they stand behind their work.
7 years ago (09-04-2018)