Mountain Gem Credit Union

My husband and I became members here because we bought a truck through a used car lot and Mt Gem gave us the best interest rate. That was the ONLY good thing about this credit union. Their business hours made it impossible for either of us to access our account as we both work in Boise Mon-Fri 9-6. When my husband called to make sure I had complete control of the account so I could close it once the loan was paid off it was pointless. Since it's easier for me to do so, I took off work early so I could close the accounts but they wouldn't allow me to do so. My husband then had to take off early to do it. If you're used to being treated with respect and having easy access to your money without needing your husband's permission I suggest you find a different institution!
8 years ago (05-01-2018)

The staff here are Amazing !! 2years ago when my family was going thru some serious tragedy losing my dad, my husbands grandfather, then his grandmother, my uncle, and 2 of our most precious dogs died all within a 3month period. Our checking account had some serious trouble too. Rather then removing us fully from the CU they only closed our checking and gave us as much time as we needed to get caught up. A year later we were able to reopen our checking and doing whole lot better. Thanks CapEdCU.
8 years ago (20-03-2018)

Mountain gem has amazing attentive staff. They are very friendly and easy to work with. We have our car loan through them and a savings account. If you are looking for a new financial institution I would highly recommend you pick Mountain Gem.
8 years ago (18-01-2018)

Mountain Gem Credit Union is a great place to bank! Very friendly with their members. They generally care about their members and are always more than happy to help you. I have both my truck loans through them and I haven't had one issue. They have great promotions all the time!
8 years ago (16-01-2018)

Love this credit union. The staff are all very friendly. I have been with them about 4yrs. now and they have been great to work with and very helpful.
8 years ago (18-01-2018)