Mid-West Moving & Storage Services

Starway and Mid-West are the same company. BEWARE, you will get ripped off (go read my starway review). We were misquoted by 75% and told they would not deliver our things until paid in full. Totally Shanghaied. The woman who does the quotes is the owner btw and will be unavailable if you try and hold her accountable as she refuses to take responsibility as she hides behinds the employees. I get no joy out of posting negative reviews but only hope this helps save you the thousands of dollars we had to pay that we didn’t have the money for. Super disappointed. Never in our lives have we encountered such poor business practices. The moving crew was a great team, only snag was they broke our dining table; other than that great crew. Find another moving company if you’re wise. They’ll quote you low and then force you out of thousands or take all your belongings.
8 years ago (24-04-2018)

Mid-West Moving: NOT EVEN ONCE. The good: The movers moving me out were decent. The bad: I commend the whole organization for their teamwork and consistency for their race to the bottom. No one person alone should get the accolades for making this company truly terrible. First, they were supposed to deliver my furniture from AB to BC on a certain date. They cancelled that date and didn't even phone or email me to tell me they cancelled. I asked about where my furniture was and when it was going to be delivered. No answer. Once they have your stuff in their warehouse, they don't care. Phone over a week later. Tell me they'll be there that day. I told them that the house is on a laneway and it's a tight fit but doable. I told them this before they even packed up my stuff and reiterated it to them before they came. The day of delivery they came with a huge 18 wheeler. They tried to get into the lane, but couldn't, because they're amateur drivers. Others homes were moved in with 18 wheelers. Delivery guys (2 of them) said "we will put the stuff in storage and you can go rent a uhaul and get it out yourself". I wouldn't go for that. Next, they said they would be back in a few days. I did not agree as this company lied to me numerous times so why wouldn't they do it again? Next, they said that they would move me off the street but it would cost another $100. I said fine, but they quickly changed their mind. These two lazy parasites refused to move my stuff in. Neighbour came out. Said he could get some helpers. I had to hire locals to move the stuff out of the truck onto my lawn. Of course, they had a money order so I couldn't change the amount. They got their money in full, but I didn't get the service in full. As a bonus, some of the furniture was broken but due to their compensation by weight policy, the claim would net zero (because of the $350 deduction). Do NOT use this company. Ever. Use another mover, uhaul, put the stuff on the side of the highway and hope someone comes to pick it up. Anything but these lazy liars.
8 years ago (05-03-2018)

PAY ATTENTION - MID WEST MOVERS IS ALSO STARWAY MOVERS. You can read my review on starways page for our our experience there :(
8 years ago (30-04-2018)

Completely unprofessional and rude. Use any other company. Stay away.
9 years ago (05-12-2017)

I cannot stress enough to believe all of the negative reviews you read! We gave Mid West a chance, despite the reviews, and I will never recommend them to anyone. Everything was wonderful leading up to the moving day. Even the movers who came were down to earth and friendly. We had no problems at all. Our stuff was moved from Edmonton to Mississauga. Upon receiving our delivery, my Muskoka chair arrived broken (which I sent a photo of to Sue, who didn't acknowledge it whatsoever. Although I said my boyfriend would be fixing it, there was still no response or apology regarding the issue itself). We were (and still are) missing two boxes. I originally sent an email to see what was going on with the missing items and heard nothing back. I followed up a few days later and was told by Sue that she would contact me later that day but yet I still didn't hear anything back. Once the time came to actually do the job and look into where our items were, it seemed that Mid West had zero care in the world. I had to send a rude email just to get a response back. With a $350 deductible and only $0.66/lb it isn't even worth claiming and giving them even more of our money. They completely disregarded the issue and have no care that their company lost our items. There are only a few places the boxes could be - in a warehouse, at another clients house, or they were stolen. As great as they were prior to the move, once things got serious they were completely useless and couldn't care less about their clients or the employee errors leading to the client issue(s). Seriously, believe the reviews and don't give them your money.
9 years ago (24-08-2017)