McDonald's

On January 8, 2026, at approximately 2:30 PM, my friend Danny and I were sitting in the McDonald's waiting area, taking a break and drinking coffee. A female employee was cleaning the nearby tables and floor.nnWhile I was looking down at my phone , I suddenly noticed another employee named Quinn or Queen. She looked at the cleaner, pointed directly at us with a nasty expression, and just as she did so, I looked up and made eye contact. She appeared to be trying to indicate to the cleaner why we were sitting there. I looked at her so quickly that she was unable to hide her expression. She realized I had seen her reaction toward us, and I could see she was visibly embarrassed and guilty.nnI am writing this review because, on a separate occasion, I also witnessed her yelling at a customer. That customer was complaining about not being served, as they had been waiting longer than usual. My friend Danny and I do not appreciate this unprofessional behavior. We believe she requires retraining in customer service.nnThank you.

On January 8, 2026, around 2:30 PM, my friend and I were sitting inside drinking coffee. While we were sitting quietly, an employee, whose name I believe was Queen or Quinn, pointed at us with a negative expression, appearing to question why we were there. When she noticed I saw her, she seemed embarrassed.nWe were not being disruptive and had purchased coffee, but the behavior made us feel uncomfortable and unwelcome. I believe this employee could benefit from additional customer service training. Other than this issue, our experience at this location has generally been okay.

Went through drive thru tonight with my daughter. I ordered a cheeseburger, small fry, McDouble and medium fry. That’s it. Nobody else in drive thru. They gave me the bag after paying with one burger and two fries. Told them they forgot the burger. Lady said the receipt doesn’t say it. I did say it.Had to pay for burger I asked for already, then was parked with no apologies. Then when the lady passed it to me she says “here’s your “add on” cheeseburger” I’m sorry what?! No. Not an add on at all. Just wasn’t dealt with professionally at all.

This is the only location that doesn't disappoint me. Im from Kanata and the majority of them are horrible. Taste old, fries, nuggets, nasty. This place is so much better, good service and hot fresh tasting food for what i5 is.

No more refills. Don't worry you can get them at most other McDonald's though, but that's the policy here. As if being nickled and dimed everywhere wasn't enough already. The lighting in here also feels like it was designed with a prison in mind. Intrusively bright and overwhelming.