London Drugs

The last 3 times I went to pick up my prescription they said it wasn't there, they didn't get the prescription or can't find it because they don't understand my name. This is important meds I can't afford to miss. They don't seem to care. Twice they claim it's my doctor's fault even though they sent it in a week before. Also kind of rude and talk down to me.

I like this London Drug for their electronic department and photo services. For my family it's also first place to go for hygienic and beauty products. However, their pharmacy is causing continuous disappointment and frustration. It took four out of five stars mark in my review.nAbout two years ago I started getting blood pressure pills, and I quickly realized that workload in the pharmacy is heavy. Although, it seems they have enough staffing, spending in the line 20-30 min was normal in the after-work hours, 5-6pm.nThen, I decided to use their phone service to refill prescriptions in advance through automatic system. It never worked out and this is the main reason why I write the review. The last drop of my patience I lost today after 10 !!! days since I tried to refill the Rx through the phone. Prescription had no refills and my GP had to renew the Rx. I completely understand that it takes time to contact physician for renewal. I was told to come next Monday which was long weekend. On Tue no notification was sent. I phoned Wed morning and meds weren't ready. I was assured they will be ready by 5pm. And... it did not happen again. At least this time I spent in line just 3-4 min to hear that pharmacist is busy and medication hasn't been dispensed.nTurned out to be the long story above, but it is just one example that my family and I have experienced with the pharmacy. It's hard to imagine what ageing population of Ladner is facing with this level of services. I'm sure for many like me living close by, it's the most convenient location; however, I am looking for another pharmacy with more organized workflow.

I love London Drugs! Their prices might be a bit higher than other places but I go back for their service. Specifically, I’ve gone 3-4 times for cosmetics sections. The ladies there are so helpful. I’ve had 3 different people help me and every single one of them are very helpful. I go to Sephora and I hate walking in there because unless your a 20 year old there not willing to help you!

Alex in the photo department was so helpful. I originally bought a camera at the Ironwood location and realized it had been used. Over ten days and three phonecalls I was still trying to get it replaced. Each time I was told the system was down so they couldn't order in another one, but I'd think they could have phoned another store. There was really very little effort on Ironwood's part to fix their store's mistake.nnI called the Ladner location and Alex was helpful right away. The level of customer service was really night and day. A friendly and helpful employee greeted us when we got to the electronics department. Alex made the transaction easy. He knew of all the promotions available, including a free camera backpack that the Ironwood location hadn't mentioned. He sorted out a frustrating situation he had no part in creating and I really appreciate it.

10 staff at pharmacy still 5 customers in line a line. Not possible to pickup a waiting prescription without 10 minute minimum