Save-On-Foods

Be aware they advertise their prices by the pound, but prices at the till are by the kilogram, I recommend you check closely as they often do not convert correctly, I’m sorry but $1.69/lbs does not equal $4.41/kg. Why make it so confusing? I realize you’ve only had 50+ years to figure it out, but the official system of measure in Canada is the metric system. I wonder how many people never notice, but I guess it’s ok to steal from people who are not strong at arithmetic. Mr. Pattinson your billions are not enough, you feel the need to steal from the working folk? You say you would like to follow up, I have two questions questions for you to answer here, as I am sure others would like to know.n#1. Why do you advertise in imperial measures yet charge by metric units, if your purpose is not to confuse people?n#2. Why do you advertise a lower price but charge a higher price at the till?

This once was a wonderful, welcoming location to shop. Customer service has rapidly declined over the years with employees barely able to raise a smile, the attitude from some is unbelievable and down right rude and dismissive. I've held back writing a review but today was the clincher. The person stood at the till watching me busily trying to bag my groceries as 5 people were waiting behind me. Instead of helping, the next few customers were rung through with their groceries mixing in with mine. Good grief. Kick up the customer service please. A little goes a long way. A smile is everything. A simple hello can brighten someone's day. Help bag some groceries to get things moving faster. If you don't like your job, and for some working there, it's obvious, do yourself a favor and find another job. You may be happier doing so

I was in at noon, for lunch. I know some other Save On Foods have a deli where they make you a custom sandwich. I thought this one did it too. Apparently not. First the staff was trying to convince me the premade packaged sandwiches were good very different from what I wanted. Even though there was 6 or 7 people working behind the counter there and no other customers, they didn't make a sandwich for me. So I decided to get a few things in the store, including a bulk food item.nnI always want to check out with a person but only two tils were open and it was customers there with carts full for a week or a couple weeks or so worth of food so would have been a long wait for lunch. No express lane open. I am against the self checkouts but my lunch is passing me I'm working so this is my chance to eat. So I use the self checkout.nnSelf checkout doesn't take cash what I wanted to use so I can use my card. But then it comes to the bulk item and I don't know how to look for that in their list of thousands of items. I click the button for assistance on the screen. No one is around. No one comes. Eventually I go up to one staff member at a til and say I need some assistance at the self checkout. Someone eventually comes, and he gives an attitude and no apology, nothing. Tons of staff but only two cashiers open? No express lane? With the two lineups, since I only have a short time for my lunch break I am pushed to use the machines, then attitude, after the deli refused to make anything.nnIt's nope, no sandwich, it's we want you to use self-checkouts, it's don't use cash, it's you find the codes and it's attitude.nnWe used to have customer service in Canada. Friendly greetings by actual local Canadian people, and cashiers did the job of punching in the codes for items or scanning and would bag for you and care about customers.nnObviously next time I'm looking for a sandwich for lunch I'll go elsewhere.

After numerous terrible experiences over the years, related to a certain employee that constantly failed to do her job, I spoke with the manager, Brad. It turned out to be a wonderful conversation. Brad listened to my concerns and even refunded $32.00 that I had over-paid due to that employee. It's sad & disturbing that certain union employees are able to underperform without appropriate accountability. Due to the unions in BC, it's virtually impossible to dismiss an employee for continued poor work performance.I felt Brad went above & beyond to compensate for her less than adequate work ethic. Thanks Brad!

Service is slipping. Last week I went through the cashier. Had my own bags. Still had to bag my own groceries? Really? Why use the cashier? Today I went through the self-checkout. When I place my bag in the checking area, it then doesn’t permit me to scan my items. The human “assistant” is no where to be found. Finally shows up and corrects the issue. When I place bag # 2 in the checking area, we repeat the process. That means I have to handle my groceries 3 times!!! When selecting them, when scanning them, when bagging them! Explain the situation, fix the situation or I’ll just shop elsewhere!