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Laura

  1. Kitchener
  2. Kitchener Department Store

Reviews, get directions and information for Laura

Laura

Story

Spécialisée en vêtements pour femmes, Laura est une entreprise de vente au détail privée basée au Québec qui a été fondée en 1930 par Laura Wolstein. Laura est le leader de la vente au détail de vêtements au Canada et est réputée pour célébrer la diversité en offrant des vêtements chics et contemporains aux femmes de toutes les silhouettes et tailles!



"Located in the vibrant Boardwalk at Ira Needles outdoor mall, our Laura store offers a variety of women's clothing to suit every occasion. Dresses, outerwear, loungewear, work wear and evening wear available in Laura, Laura Petites and Laura Plus. Delivering quality and comfort, our store carries designer brands such as Frank Lyman, Louben and Vex. Our stylists are ready to greet you in a warm and inviting atmosphere while shopping in confidence."
Address: 210-8, The Boardwalk, Kitchener, ON N2N 0B1, Canada
Phone: (519) 893-8946
ac.arual@tcatnoc
State: Ontario
County: Waterloo Regional Municipality
City: Kitchener
Zip Code: N2N 0B1


Opening Hours

Monday: 9:30 AM – 9:00 PM
Tuesday: 9:30 AM – 9:00 PM
Wednesday: 9:30 AM – 9:00 PM
Thursday: 9:30 AM – 9:00 PM
Friday: 9:30 AM – 9:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Horrible customer service. I came to this store a year ago for a dress and was completely ignored the whole time I was there so I left because I felt so uncomfortable. Today I thought I would give it another try and was so surprised when someone asked me if I needed assistance. I told the lady I was looking for a dress for a formal event. She brought me over to the dresses and then left. I picked out 4-5 to try on and had to go looking for her to help with a change room. While in the change room she didn't come check once to see how things were going or see if I needed anything. I did need a hand but figured maybe she was busy with another customer. I fell in love with a $400 dress but just had a general sizing question. When I came out of the change room I see the associate standing by the front but not with another client. This lady just had no interest in helping me and was completely unapproachable. I am disgusted by how I'm treated in this store and will not return a third time.
Worst experience ever! I went in today-May 15th, around 7:30pm, no even said hello when I walked in, I looked around for about 10min, picked 3 dresses that I wanted to try, no one came to ask me if I need help or if I need a room to try them on, so was already about 7:45 and I went to one of the cashiers from there and asked if I can try the dresses that I picked; then with alot of attitude she told me “well we are closing in 10min theres no time”, and I told her that I’m not going to take more than 5min and she gave me a dirty look! Not going there ever again, I rather buy online then to go to this store, she just ruin my evening; and I just noticed that alot of people were complaining about the customer service from this location hopefully the management will change something about these grumpy people that work there..
EXTREMELY RUDE PEOPLE. Also they are liars . If there is less than one star or ZERO in the rating, I would have chose it. They didn’t accept to return my stuff which literally I haven’t touched at all. The cashiers were rude and the customer service is extremely bad. They ruin my 2nd shopping experience in this store. Even though it was only my 2nd time shopping from there but I will NEVER EVER come back again. PLEASE, Everyone who read this comment, I advise you to NOT go to this store. The worst experience ever!!!!!
Will not be visiting the store in this location ever again. A year ago I had a very uncomfortable experience but decided to go back half a year ago where it was a different sales person and it went ok. Not excellent but ok. Today I was absolutely appalled by the lack of customer service and blatant discrimination. No one said hello, I spent good 10 min with a few dresses in my hands and when I realized no one is coming to put them in the changeroom I had to place them down on one shelf. Unfortunately they fell down and only then a rude salesperson approached me with a condescending tone asking if I needed help to which I replied I needed those dresses in the changeroom. She took them and coming back instead of asking what I am looking for immediately pointed out that the plus size dresses were on the other side. I noticed other reviews mentioning the same thing. Quite inconsiderate. After I tried one dress and left it hanging on the hook she came over with again condescending tone to tell me that those dresses are very expensive and should not be left like that. I went beck to the changeroom got dressed and on my way out asked for a manager. Manager said she was sorry I felt that way but I could tell she was just saying it for the sake of saying something. Very discriminatory store and will not have my business again nor anyone I know.
Didnt have much stuff Affordable. Very boring and dull atmosphere. Staff was very unapproachable. Wouldnt go there unless you want to spend hundreds of dollars for old fashion and dull stuff.
Went in to get a wool jacket, the last one on the rack was exactly my size and at a discounted price. Customer service was excellent and friendly. A very easy transaction.
Completely mortified today when I was looking through a rack of dresses and it was immediately pointed out to me that the plus size dresses were "over there" with a sly smile. I never even got asked what my size was nor did I ask or did I try engage in convo. Minding my own business. This associate just went out of her way to make sure I stopped looking in that section. Left almost immediately in tears. Whats more sad is I just read a review saying the same thing. So disgusting in this day and age. Do better.
Protocols in place. Store clean and bright. Staff okay. Items were pricey. Didn't have what I came for.
Love this store. The sales person put together so many outfits that all looked great. I felt very special. Thank you
Had I completed this review 2 years ago the staff and experience would have received 5 stars. Unfortunately today this was not the case. We were turned back from half into the store to sanitize hand I really wonder if you truly can follow every customer to do that or do you just target certain ones. In this stage stores do not enforce hand sanitizing any longer so it just seemed rude. Instead of asking customers to sanitize hands maybe you should offer more help. This was followed by the rude comment when asked about shapewear that store carries it but not in plus size - I have never told you my size so why did you assume it was a plus? You should never ever make that assumption even if obvious. I have tried fair amount of dresses which was followed by a rude comment that I will am trying every dress in the store. Once I picked a dress and purchased it well over $150 it was thrown into a bag inside out!?!? Not folded not turned, just thrown whole still inside out as I handed it to the sales associate as I was trying to look at some other stuff. We came back half an hour later and I asked if a different dress was on sale and a different sales associate rudely said no this is our most popular dress it never goes on sale. Meanwhile they only had one in store. This salesperson very tall woman was even ruder than the other one. Unfortunately this is the only Laura store that we have left in KW so I’ll probably be forced to shop there again but I cannot forget the different experience I had over the years at Laura in Fairview mall or Pennington’s just a few doors down. I will possibly making a call and complaint to the head office.
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