La Carreta Mexican Restaurant

Extremely dangerous and unacceptable experience for anyone with food allergies:nnI have a life-threatening dairy allergy, which I clearly communicated to our waiter—my fiancé was present and can confirm this. Despite this, the waiter only marked “no sour cream or cheese” on the order, but failed to notify the kitchen that it was an allergy—a critical omission, confirmed by another staff member who showed us the receipt which would have noted the allergy had it been properly communicated to the kitchen, according to her.nnMy dish came with a side of lettuce, beans, and guacamole, where melted cheese was hidden in a section of the lettuce. I took multiple bites not realizing it was there, only to eventually notice a different texture in one spot and discovered a clump of cheese barely an inch from my fork and from where I had just eaten. I immediately dropped my fork and when I flagged the waiter, I told him there was cheese on my plate and that if I have consumed any, I could go into anaphylactic shock from it.nnInstead of concern, his first response was: “We have no money here today.” I was stunned— No concern or urgency that I was in danger—but an immediate accusation that I was somehow trying to scam the restaurant.nnThen, he stuck his fingers in my plate, grabbed the clump of cheese, flung it onto my fiancé’s cheese-covered plate, and accused me of planting it there myself. Unbelievable. I was horrified. No apology. No ownership. Just false blame.nnI asked for the manager and was told no manager was available. When I approached the hostess counter, she pretended to be on the phone to avoid dealing with me. Eventually, another woman came over. I explained what happened, reiterated the severity of my allergy, and how dangerously close I was to a potentially fatal medical emergency—my throat could close—and only then was my meal removed from the bill. We paid for the rest, left no tip, and we left angry, shaken, and honestly, traumatized.nnThis is the second time that the same waiter has mishandled my allergy at this restaurant. Which is a documented fact, as I wrote a review three years ago with my other gmail account about the first time he was careless. This is not a coincidence—it is negligence. I had hoped the first time was a one-off mistake, but this confirms it’s a pattern of negligence and disrespect. This individual should not be working in food service, and this restaurant clearly has no proper allergy protocols.nnI spent the entire night managing a serious allergic reaction with numerous anaphylaxis symptoms due to that trace amount of cheese— and I still felt the effects a day later.nnI was on the edge of anaphylaxis because of a careless, dismissive, and accusatory server—and a restaurant with zero allergy protocol.nnThis wasn’t just a bad dining experience. It was a potentially fatal event caused by carelessness, denial, and a complete lack of professionalism.nnI will never return. If you have food allergies, this place is a danger to your health. They should be held accountable—and that waiter should be removed from food service immediately.

Walked in today and we were seated immediately which was very nice because we understand fridays will be busy. However we sat waiting for drinks or even acknowledgment for 20 minutes. At 20 minutes we got up to leave and were greeted with an attitude by the service staff. A quick sorry, and as I asked if he wanted our menus as we were going to leave he turned ignored me and started talking to a family about the experience. If we had been addressed and greeted we would have been more than happy to sit and wait patiently but sadly this was not the case. I hope they learn to approve with their service but until they do I do not recommend the establishment.

My husband and I came for dinner and each got a drink… Both were very strong and tasty. I got a skinny margarita with Milagro and he got Kettle One and pineapple juice. The chips and salsa were good - chips were thin, salsa was spicy. Our food was actually terrible, though. My husband got a steak quesadilla and really just didn't like it… I didn’t understand what the problem might’ve been as it looked OK… I tried a piece of steak and it was downright gross. Zero, and I actually mean zero flavor, and a weird texture… As you can see by the photo, there was a lot of steak inside, but it really was just nasty and tasteless. Quantity over quality might just be their idea here… My husband said he would not even feed this meal to our dog, which I think speaks to the quality as our sweet pup would love steak, LOL. I got fish tacos and to be 100% honest, they were also disappointing. Apparently they were supposed to have a signature slaw and salsa verde … They came with purple cabbage and pico… Not my favorite, would not reorder. I actually looked up the description once they arrived because I was surprised by the chunky tomatos … No way was it salsa verde. It came with three tacos, I ate the filling of one. The rice was very good if that counts for anything. I would eat the rice again but that is all I would recommend from our visit…. Also to note, there was a party behind us that thought it was appropriate to use the bar space next to me as their dumping ground for empty drinks, haha. I didn’t love that either. I would go elsewhere for food in the future but definitely recommend a drink here.

We've been here twice now and we loved it both times. The staff are friendly and the food is delicious. The prices are very reasonable for the high quality that you get.

I honestly do NOT know how so many ppl think this place is good. The drinks are OK, but the food quality is downright atrocious compared to most other authentic mexican restaurants. You can tell where the money goesmore locationsand where it doesntactual food served. How this place affords multiple locations is beyond me!