Kootenai Vision Center

My husband and I have gone here for the past few years, but due to recent separate experiences with my husband and I we will be going elsewhere. I just needed updated lenses in my Ray Ban frames. I kept calling to get estimates on when they will be ready someone was snotty and said yes we called you last week, um nope, no one ever called, whoever made that note lied or dialed the wrong number. went twice to pick them up on my lunch hour from work in nasty weather and each day they were closed during normal business hours, not on an actual holiday either, no sign on the door that they will be closed or closing early. Big waste of time. Few days later someone reached out to me to remind me that my glasses are ready, she was nice, and I let her know I was trying but seems to not be working out with your unwritten hours. I picked them up about another week later after that with no problem. My husband got a call when his were ready and he went to go pick his new frames and lenses and the lady tried to give him some nasty used frames and said oh but we updated the lenses, he explained he got BOTH new frames and lenses, she said no these are yours. Pretty much calling him a liar. He had to get loud for them to take him seriously. Turned out they tried to give him someone else’s glasses. That was the last straw.
7 years ago (04-01-2018)

Not happy with the service, I had the doc re do my glasses and contact prescription because it was too weak of a prescription. I ordered a pair of glasses and they failed to communicate that there was a delay.
7 years ago (06-02-2018)

Always a great experience. Dr. Fagan and his staff are so helpful and friendly!
7 years ago (09-08-2017)

Good service, very friendly.
8 years ago (21-07-2017)

The staff is amazing! Very helpful. They have great customer service. The doctor was thorough and explained everything in a way that was easy to understand.
10 years ago (26-08-2015)