Kingdom Mattress Factory

Terrible experience. From researching online for a good mattress I was recommended to go to local mattress shops, one of which was Kingdom Mattress Factory. From the website they describe the custom mattress experience. I called and spoke with someone who said they had mattresses we could try and would create a custom mattress for us. I phoned again before making the trip out and explained what we were looking for and said we were driving from Vancouver and specifically asked if there's anything we should know before driving an hour and a half out to there store. They said nothing except that custom mattresses took a week to make. We drove the hour and a half to walk in to a small hide-away-bed store where the employee immediately apologised saying their mattresses were actually only for hide-away beds, not as regular mattresses. She wanted us to tell her exactly what we wanted inside our mattress (foam, coils, other materials, etc.) and was shocked when we said we didn't know exactly the materials and the amount of each. She should have told us on the phone we needed to know this before going all the way to Chilliwack. She said they were limited in resources because they really just had thin foam for their hide-away beds. They had no mattress to try out except one hide-away bed she pulled out, and then literally put the bed away as I went to touch the material. She then showed us some pamphlets while walking us out of the store after discovering we came for custom mattresses like it was described on the website. She apologised again while showing us the door. She could have told us ANY of this during either of my phone calls when I explained exactly what we were looking for. It took a total of 5 minutes, and then another hour and a half drive back for the worst experience. Don't call yourself Kingdom Mattress Factory (which a description of custom mattresses on the website) when you only specialize in hide-away-beds.
9 years ago (21-08-2016)