Staples

I guess I wasn't dressed well enough or something, stood in the aisle for printers for a good 10 minutes looking at different options with a buggy as I wanted to purchase two printers for our business and possibly a monitor, the sales person stood at the end of the isle talking to a friend clearly not a customer, possibly another Staples employee completely ignoring me and when I walked past him he didn't even acknowledge me or ask if I needed any help. I put the buggy back and left. Been a loyal Staples customer for decades and have bought many computers, printers, phones, office supplies etc. from them, always our first go to place but I'll think twice before I walk through their doors again. Not one employee asked if I needed any help. Maybe I expect too much.

I just recently activated a phone through staples and was grateful to be assisted by your mobile representative, Logan. He was able to quickly find what phone and plan I was looking for, and sent me a quote so that I could think about the purchase. The activation was quick, easy, and was served with a smile. I really appreciated the ease of getting a new phone through staples, all thanks to him.nAlso, the other mobile employees were quite friendly and kept me company through the activation process as well. Great place to get a new phone:

Terrible customer service. My mom left there in tears after being spoken to rudely by staff and management. No one working could give her the time of day to help her figure out how to use the printer as when it comes to technology she does not know what she's doing. On another occasion we witnessed a supervisor/manager? talking down to a young employee. Very unprofessional. Avoid going to this business!

Worst customer service and problem solving by a manager i have ever experienced. Not willing to help me adjust a package from 52” to 48” so it could meet their requirements. I had no idea 48” is max allowed, keeping in mind this package weighed in at all of 4 lbs. Frank not only raised his voice at me but wanted me to purchase a box cutter and tape,scissors and box cutters were both within reach on the countertop in front of us at the time luckily i had a pocket knife to save myself the cost of purchasing a boxcutter. he would not give me 20” of tape, again several rolls visible on the countertop, so i had to purchase a roll of tape which i used 20” of and left hopefully of good use for the next victim Frank unleashes his power on, the sweet girl in the shipping department was willing to supply both until Frank started raising his voice telling her not to.This was insane and Frankly Frank you are the worst person i have ever encountered in public service, zero stars should be an option.

This is the best staples I have been to yet. Leagues better then the Surrey Place area staples.nnWe needed to get a hold of the last of a specific chair. So we called them up and a young lady helped us save that very sku of the chair we wanted.nnWe zipped down there in a good hour drive each way and they had it all ready to go at till 5. Very well faced store, lots of young and attentive staff all working! Not staring at phones.nnFantastic store, great staff. Would recommend this store anytime.