Irv's Westside Auto Ltd

We had a very bad experience here. Brought our vehicle in for an insurance claim three weeks ago and were just able to pick it up today. They were told to go through it with a fine tooth comb and were given approval by the insurance company to do whatever was needed but instead we were always having to call and check in to make sure certain issues were being addressed only to be told that they were waiting for approval from the insurance company? There was terrible communication between the insurance company and Irv's and both got caught up in a blaming game as to why our vehicle was not yet repaired. Furthermore, the front counter person seemed to get more irritated, less professional and more ignorant the more we inquired. We basically were put in the position to have to babysit to make sure the vehicle got done or it may still be sitting there. When it was addressed with the owner. we were basically brushed off and he would not hear what we had to say and chose to defended the poor behaviour of Mr. Personality at the front desk. Lastly, they failed to notify us on 2 counts that our vehicle was done. The first time we travelled 30 minutes from where we live to pick it up as indicated by my insurance agent only to find that multiple items had still not been completed. The second time it required us to call to find out our vehicle had been finished 2 days earlier. When we called them on this, they got tripped up in their lies. We were told that they did try calling my husband's cell phone however their number did not show up in missed or received calls nor did they leave a voice message. We were also told by the owner that they did not have my husband's cell number even though they had called him many times in the past. We have used Irv's many times in the past for a number of different vehicles. We have always been subjected to Mr. Personality's bad attitude until final we were driven to complain about him. As a result, rather then rectifying the problem, we were dealt more and more attitude. In closing, suffice to say, we will not be using Irv's Auto anymore and will be moving on to a more customer friendly, service oriented repair shop.
8 years ago (29-01-2018)

I am from Calgary, but I found myself stranded on the side of the road near Wetaskiwin today. My car was towed to Irv’s Westside, and despite them being obviously busy, they took my car in right away, and I was able to get back on the road a few hours later, wth more money still in my pocket than I would have expected. 10/10 would recommend. Thanks guys!
9 years ago (16-10-2017)

Good people. Honest work. Appointment required.
9 years ago (23-10-2017)

Do not use this place for insurance claims. Issues were never addressed that should have been. Unpleasant and rude front staff. Some people just belong in the back twisting wrenches rather then dealing with the public.
8 years ago (05-02-2018)

Both of my vehicles go to IRVS whenever there is a mechanical issue and I never have to worry about anything because I know the guys there will take good care of everything and the prices are awesome
10 years ago (07-09-2016)