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IHOP

  1. West Springfield
  2. West Springfield Breakfast & Brunch
  3. West Springfield American (Traditional)
  4. West Springfield Burgers

Reviews, get directions and information for IHOP

IHOP
"Dine at IHOP® on Riverdale St in West Springfield, the home of pancakes and delicious breakfast, lunch & dinner near you with breakfast delivery and takeout available. View hours, specials or order online."
Address: 640 Riverdale St , West Springfield 01089, MA, US
Phone: +1 413-736-3854
State: MA
City: West Springfield
Zip Code: 01089


Opening Hours

Monday: 07:00-22:00
Tuesday: 07:00-22:00
Wednesday: 07:00-22:00
Thursday: 07:00-22:00
Friday: 07:00-22:00
Saturday: 07:00-22:00
Sunday: 07:00-22:00

Update Info

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Reviews
This place is disgusting.!! Very dirty . We had the worst experience ever. I ordered the sampler with scamble eggs with crispy bacon and a side of toast. We both ordered coffee and water. He order the chicken fried steak breakfast. We asked if we could change the pancakes to French toast she said sure . The toast was burnt hard and cold . The extra French toast she gave us was cold . No crisy bacon The water has something it and and the place was disgusting. .
I was so damn hungry I forgot to take a picture before I started eating lmaooo it was about 3:30 in the afternoon and I decided to get pancakes scrambled eggs with American cheese hash browns with onions and peppers and turkey bacon... it's just my favorite! this is the best place to come get breakfast anytime of the day.
This place is not like it used to be. They must of changed the cooks. They burned my sirloin tips wasn’t tasty but everything else was better then the meat.
I gave 4 stars for service based on the manager. Not sure what happened to this place. I believe I left a review previously on mother's day, Which was excellent. The waiter was confrontational about gluten free. I had to ask for the manager because the waiter was starting to be loud & argumentative. They only had 5 tables. Wasnt busy at all. The manager was great. I was ordering all gluten free food, I just needed to make sure of no cross contamination. They had no problem with this on the mother's day when every table was taken. The manager was professional & attentive. The bathrooms were disgusting along with the empty Corona bottles along side the building. They should really have a maintenance person available.
If there was a zero star rating these people would of gotten it. Waited over 45 min for a takeout order that was already sitting on the counter for 15 mins. How do u burn pancakes and sasuage? Our sasuage came like this! Its so disgustingwe didnt even bite the sasuage it looks like that. We called them over 20 times but no answer. Our crepes had no filling and the season fries were so salty and over fried and tasted like it was 2 days old. To top it off we didnt get eggs for our meal that we paid for.
12/24/22 This place is like an icebox! NO HEAT! Our entire party was cold and everyone's food got cold very quickly. Wait staff was friendly and food was ok. Please turn on some heat, It was 14° outside! 2/28/22 Went on Wednesday evening 2/23 Food was ok, but our waiter was NOT in the mood for people. Tried to make him smile with a couple small jokes, got nothing but snippy words back. Dude, if you're not a people person, don't wait tables. If someone put you in a bad mood, don't take it out on people that are trying to cheer you up. _________________________________________ 11/10/20 YUMMMMM I was talked in going, hadn't been there since my last bad experience. Tuesday evening, the place wasn't too busy. That was cool. I ordered a burger yeah, at IHOP 1 As I sat waiting for my food, I commented on how the pictures in the menu, never look anything like the way you get it. I swear to you, this burger was PICTURE perfect!!! 2 The fries were PERFECT!!! I rarely order fries because establishments don't usually care if you get them cold I don't eat cold fries. 3 I ordered a half lemonade half iced tea drink. PERFECT!!! I'm not even kidding, and it was beautiful to look at too. As simple as this menu selection was, everything was absolutely perfect, right down to "no water spots on my silverware or on my glass". It was all of the little things that impressed me today. Total CARE went into everything, including how we were treated by management and staff. ↓The review below was posted a yr prior↓ I wasn't very impressed with the food. I had pancakes. They were ok, but not nearly as tasty as Denny's. I had coffee as well and it was aweful. I found out Mr Evans is no longer there, I guess he's not top of things, those little things made a big difference. He was always right there with a big smile asking how things were. Nobody cares now.
Went for pick up a couple of times. Service good. There was a wait period mainly because of a order for a catering job but wasn't too bad. Staff is short. It's like that at many places probably reasoning for the wait period. The restaurant is fine though.
Visited IHOP on Sunday morning with my husband and grandparents. The service was great, even though they were clearly understaffed. The hostess added us to the waiting list after I called ahead and we only had to wait a couple of minutes for a table. The server was great too, very friendly and efficient while handling several tables. The food, however, was just mediocre. They couldn't make waffles, so I ended up with chicken and french toast. The french toast was great, but the chicken was overcooked. My husband's omelette was very good and my grandparents enjoyed their meals. I would say to try this place during the week and avoid it on the weekends.
Ihop seating area was pretty busy when we arrived a few people ahead of us for sitting, but the line moved pretty fast. Although once we got our table we had to wait for a waiter and also wait for food to be done. It wasn't the worst experience but it wasnt the best. Been here before when it was at its best today just wasn't one of those days. As far as the food okay, worst part is the wait for everything including the check in which we requested before we even finished out meal!
We went around 530pm, on a Sunday. Not much people, but by then they were already out of whipped creme, fresh strawberries, milk shakes, & waffles. I wasnt mad at all that they didn't have those items, but it did leave less options is all. Good service for the one waitress.Food: 5/5
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