HSBC Bank

BEWARE !!!, We had a valid complaint which the Branch Manager investigated and was then passed to the HSBC`s Ombudsman. We have documented proof from these individuals both the Branch Manager and the HSBC`s Ombudsman that they repeatedly gave wrongful information to ourselves during the time we were trying to sell our home. These individuals also gave wrongful information in documents to our lawyers. During an investigation by the OBSI (Office Of Banking Services & Investments) the HSBC`s own Ombudsman gave wrongful information in a document to cover up their mistakes. Hugely wrongful information stated in documents ! How can this be ? from two of the highest level staff !! .How can a LOC (line of credit) be secured as we were repeatedly told for over 18 months by these people above preventing us from selling our home and then its NOT secured !. Had we been told the truth that the LOC was NOT secured we could have sold and carried on dealing with the LOC issue through a lawyer rather than be continuously told if we sell our house the LOC had to paid down as its a secured obligation that we know now was wrongful and misleading.This matter is being investigated further by other regulators and the FCAC (The Financial Consumer Agency Of Canada) and also the OBSI are reopening their initial investigation to look at the lies / wrongful information that was forwarded to the investigator. Please take care with this bank as they will give wrongful information to cover mistakes at your cost !!!.
12 years ago (24-05-2014)

Horrible bank to deal with you may well bank in sky at ING Direct. it's no different. When you try to call your HSBC branch local number you end up a guy in Winnipeg who claims to refer your call back to the branch. You end up on a loop again talking back to Winnipeg. We never did get the bank to call us back. We spent three days and countless hours doing this on the phone alone. One representitive told us just to get in car and go down tho the branch ( it was 20 below and snowing) we had no choice because we had made an offer on a car at a dealership and we needed to expediate financing. It took us 3 business days to get in to our bank in Kelowna to do the loan application. After loan application was done could they could not even be bothered to call to call us back. We chased them for another 5 days on the phone to get Julisa Leung at the Cooper Branch in Kelowna, who was the person put in charge of our file to call us back. She did call us twice in 5 days and left her branch number but she never returned our calls. God forbid you ever end up with this account manager. She just seemed unorganized. If your morgage was up for renewal you would have been hooped.. VERY POOR SERVICE! We finally got hooked up with Kristien at the branch she helped us out and got it all togather, but really almost 2 weeks of our time. If you are in a hurry this is not your bank, expect long delays.
15 years ago (23-01-2012)