Hotel Chrome

DO NOT STAY HERE!!! This hotel is not worth a cent. The rooms are tiny for what you're paying, heating in the room was poor at best, my sheets had stains and the staff was rude. I'm especially infuriated because I was charged $114.98 for "stealing the TV remote" which was never in the room to begin with. We reported this the first day knowing what would happen if we didn't. When we checked out I asked the front office if I would be charged and they assured me everything was in order so I was very surprised to see a charge when the credit card statement came in. When I called the hotel to resolve this, the concierge was dismissive and rude and hung up on me twice. They said I signed a form saying everything was in the room but that was impossible because the form I signed was about acknowledging I'd be charged for damages and I had not even been in the room yet at that point. Also to charge someone so much for a $25 remote is even more disgusting. The conditions to begin with are pretty poor but the incident that followed after assured me this hotel is not worth it because of the lack of professionalism by the staff. This is not how you respect your customers regardless of how busy the hotel is. I will not stop here and I will file a police report for this incident and report a credit card fraud.
7 years ago (17-01-2018)

Very affordable for a quick weekend getaway. Hotel lobby is very nice and updated. Location is ideal if you want to be downtown Montreal and close to Old Port. Parking per day is affordable and underground. Rooms are a little out-dated, however, clean and functional. Prefect place if you just want somewhere to crash that is clean, affordable, central and convenient.
7 years ago (28-12-2017)

I wish I had zero rate star here. I stayed twice here & this is the worst hotel I ever stayed. Staff is so rude, they don’t have first aid kit in the entire hotel & not even in their restaurant. I asked them for bandage and they made me wait for more then 30 min & came back they don’t have first aid kid & they gave me the name of pharmacy which was 6km away & advised me to walk there in -22. This hotel claim that it is non smoking but literally you can smell moment you enter the door. Hospitality doesn’t matters to them, this business is all about money & to give you hell like experience. WORST WORST WORST Hotel & WORST WORST WORSTED STAFF. Try not to give them business, they just to go to any extent to rip you off.
7 years ago (19-01-2018)

The location of this hotel is very good, it's a 5 minute walk to Chinatown, 10 minute walk to old Montreal and a 5 minute walk to the very popular St. Catharines Street. When we first checked in, the staff was very nice and accommodating. Reasonable priced, especially for a queen bed with a living room with a pull out sofa and a sliding door to separate the two rooms. We needed an extra blanket and it was brought to us very quickly as soon as we called. Parking was extra and the garage is awkward to get into from the back. We had a regular sized Sedan and we scraped underneath our car slightly but noticeably going through the garage door. Overall I would stay here again and I do recommend staying here.
7 years ago (16-11-2017)

Extra cot didn't fit very well but service was fine and the place was clean in great location.
7 years ago (20-02-2018)