Honda of Ithaca

Service is great, and the customer waiting area is very comfortable. Easy to catch up on work while you wait for your car. You can look at new cars without being accosted by a sales person trying to get your ss# to run a credit report on you. Prices are good and the service representative will try to find discounts to help with the bill. Recommended.
8 years ago (23-08-2017)

Worst car buying experience of my life. HONDA OF ITHACA lost my registration, my new car needs to be parked because 45 days is not enough time for this dealer to get a permanent one to me. Temporary registration runs out tomorrow and when i called the dealer for the 5th time the manager Seth Cohen yelled at me and hung up on me. Also.....dealer never sent bill of sale or MOS to my insurance company so my insurance was cancelled except for liability, didn't know until I got a letter from my insurance company. So glad I didn't get into an accident only to find out I wasn't covered because the dealer didn't do their job. The website advertises $100.00 off new or pre-owned vehicles. Let me tell you....not if your car is "on sale" meaning you don't pay MSRP. That's what I was told when I bought a used and new Honda. One of my co-workers told me he had a rude encounter last week at H.O.I., he drove 100plus miles to Rochester to get his new CR-V. I WILL NEVER SHOP HONDA IF ITHACA AGAIN. TERRIBLE, RUDE, MEAN TREATMENT. Not sure how they are still in business.
8 years ago (23-10-2017)

Service is ok if you can get them to actually answer the phone and schedule you an appointment. Not very customer friendly
8 years ago (14-10-2017)

My wife brought vehicle in for state inspection. Service department claimed the vehicle needed new brakes and rotors. They were unaware that I knew the brakes and rotors had just been replaced 6 months ago. Honda of Ithaca claimed that the pad itself was separating from the mounting bracket. If you've ever worked with brakes you know that the pad and mounting bracket a permanently fused together. So I told them I would go home and inspect the brakes and rotors myself. Sure enough the brakes were in perfect condition at least 90% life, rotors were great to. I called them back and they said that the brake pad wasn't able to be removed with a finger? Be aware that this location is happy to sell you a car and show good salesmanship during that experienced, but when bringing your vehicle in for something minor they will take advantage of the opportunity to make dishonest gain! My recommendation know your car and don't bring it to Honda of Ithaca for service. Check out reviews of other service departments before you bring your car here!
9 years ago (07-11-2016)

I cannot say enough positive things about Honda of Ithaca. I have now purchased two cars from them and had them serviced multiple times when necessary (which is not a lot). I ALWAYS find the staff extremely friendly, honest, and willing to go the extra mile to help me out in a jam. The service manager, Dave, actually met me with a battery charger one day in town - above and beyond. Even if I am charged a premium (which I doubt), such attention and customer service is well worth it. I have read some of the other google reviews - I would only say to others to make sure to evaluate the experience yourself first hand before listening to others. Honda of Ithaca has good employees always striving to do a great job for their customers. They take pride in their work for this community, which flows down from ownership. I love my Honda's and I love Honda of Ithaca!
9 years ago (02-05-2016)