We recently stayed at the Homewood Suites while in town for a family wedding. I had to alter our reservation before we came to Rochester and Brittany at the front desk was extremely friendly and helpful in making the changes I needed. When we checked into hotel Laurie at the front desk was as friendly and helpful, she also let us know she would be at the social hour later that day. When we attended the social that evening we were very well taken care of. Everyone at this hotel makes you feel like family, from the front desk staff, to the breakfast/social hosts, to the housekeeping staff, they were all great!!! I even heard one of the breakfast hosts call a guest by their first name. I would definitely stay at this hotel if visiting Rochester again and would highly recommend this hotel to other guests. Parking is less here than the downtown area/hotels and it was very convenient. When parking on the second floor parking ramp, there is a luggage cart available to you to unload your car. Parking was very easy in and out during your stay. This hotel is only 1 mile from downtown so it is easy to walk and or drive to downtown. I cannot say enough about the staff, rooms, and cleanliness of this hotel. Our stay was outstanding from the minute we got there until we left three days later. Congrats to the management that has such a complimentary staff at this hotel. You can tell you all take pride in what you do and what you represent. Well done and thank you!
8 years ago (07-11-2017)
I stayed at the Homewood Suites in Rochester (near Mayo) for one night and the experience was great. The gentlemen at the front desk both during check in and check out were extremely pleasant and helpful. The parking garage was convenient and felt very secure. Breakfast was satisfying (I really appreciated the hot breakfast options, as well as the standard yogurt, cereal, etc.) My room was clean, spacious, and very comfortable. It's a shame I wasn't staying longer!
8 years ago (01-11-2017)
I've received the most amazing service this week. I left my credit card at a neighboring restaurant and they called to see if I happened to be a guest here. The front desk attendee, ran over to the restaurant to pick up my card and had it waiting for me upon my return to the hotel. All of the staff are friendly, smile, and so helpful!
8 years ago (27-10-2017)
It is a clean comfortable room, right across the street from St Mary's, where my husband is having surgery. A burnt out light in the bathroom, and perhaps a touch of new paint where the walls are scuffed is the only reason I am not rating 5 stars. Staff are excellent.
8 years ago (10-11-2017)
We arrived after midnight and the desk rep was courteous and attentive! There is a free buffet breakfast in the morning which was spectacular. The gym has free weights and Nautilus equipment. All suite rooms have a full size fridge, stove and sink. You won't be disappointed!