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Hilton Vancouver Metrotown

  1. Burnaby
  2. Vancouver Lodging

Reviews, get directions and information for Hilton Vancouver Metrotown

Hilton Vancouver Metrotown

About

Located in Burnaby, British Columbia, the Hilton Vancouver Metrotown is a contemporary luxury hotel for business and leisure travelers in Greater Vancouver

Story

Located 20 minutes from downtown Vancouver in Burnaby, BC, Hilton Vancouver Metrotown is a contemporary luxury hotel where business and leisure travelers can you relax, recharge, work, dine and connect. Unwind in beautiful rooms and suites with views of the Vancouver skyline, stay connected in the business center and get inspired in 16,000 sq. ft. of meeting & event space. Relax by the outdoor pool, energize in the fitness center, and enjoy creative fusion cuisine at Reflect social dining + lounge.

Address: 6083 McKay Ave, Burnaby, BC V5H 2W7, Canada
Phone: (604) 438-1200
moc.notlih@mdaselas-mvrvy
State: British Columbia
County: Greater Vancouver
City: Burnaby
Zip Code: V5H 2W7


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Reviews
I had the pleasure of staying at the Hilton Metrotown hotel during a recent trip to Vancouver and I must say, it was truly one of the best hotels I have ever had the pleasure of staying at.nnFrom the moment I walked into the lobby, I was greeted with a warm and welcoming atmosphere. The staff were incredibly friendly and accommodating, always going above and beyond to ensure that my stay was as comfortable as possible.nnThe room itself was spacious and well-appointed, with modern furnishings and a stunning view of the city skyline. The bed was incredibly comfortable and I had no trouble falling asleep each night. The bathroom was also immaculate, with luxurious amenities and a spacious shower.nnOne of the highlights of my stay was the hotel's dining options. I enjoyed a delicious meal at the hotel's restaurant, which offered a diverse menu of culinary delights. The breakfast buffet was also a standout, with a wide selection of fresh and delicious options to choose from.nnThe hotel's amenities were also top-notch, with a well-equipped fitness center and a relaxing indoor pool and hot tub. I also appreciated the convenient location of the hotel, with easy access to public transportation and within walking distance of shopping, dining, and entertainment options.nnOverall, my experience at the Hilton Metrotown hotel was nothing short of exceptional. The combination of impeccable service, luxurious accommodations, and convenient location truly set this hotel apart as one of the best I have ever had the pleasure of staying at. I highly recommend this hotel to anyone looking to stay here.
First impressions of this hotel is a nice clean lobby area and friendly and helpful check in staff. Although not a load of information provided regarding the facilities and Resturants. Executive lounge was grim a small room on the 18th floor with a few dark wood table and chairs. Evening appetisers was offered but only looked once and decided to avoid for the rest of the stay. Soft drinks in the fridge had limited optionsnLocation in Metrotown Vacounvour about 10 mins walk from the shy train a MRT station and about 20 mining to Waterfront so good connections . However, so rounding area and a local shoping mall have limited dining options. A BC Liqour store in the mall was handy. Just as well as the hotel Resturant was dark and grim not many options and not a pleasant environment to spend time in, we even started going out from breakfast to a local coffee shop.nDecor was very dated and dark room had damage to door and walls. Bathroom was small and dated. In General this hotel need a refurbishmentnStaff very friendly and helpful.nIn summary very dated and old fashioned hotel in reality not worth on more that 3 stars and certainly not worth the price. But is seems average for Vancouver
I recently had a lovely stay at the Hilton Vancouver Metrotown. I was treated so kindly during the check in process and was even given an upgraded room. The room was clean, well-decorated, quiet, and very comfortable. I was super impressed with the housekeeping service - it was at such a high standard and I returned every day from work to such a tidy room.
The hotel is situated in a great location. This part of Burnaby is very clean, and it is a five-minute walk from Metropolis at Metrotown, the SkyTrain, and several parks/green areas if you are travelling with pets. There are many local and chain restaurant options within walking distance. The beds and linens in the room were very comfortable and soft, and there was a great pillow selection on the bed. The list of nice things ends here.nnBooking and Check-innnI booked the room through the hotel’s website. I paid for a High-Floor City View King room, plus an additional $55 pet fee, as I was travelling with my dog. Upon check-in, I was informed by Raj at the front desk that since I was travelling with a pet, they could only give me a room on floors 4, 5, or 6, as those are the pet-friendly floors. He also informed me that they did not have any king-bed rooms on those floors—only rooms with two queen beds.nnI asked about the price difference between what I paid for and what I was being given and was met with, “We are fully sold out, so I can’t refund you the difference.” He did comp our parking fee and the early check-in fee. I don’t understand the early check-in fee—if the room is ready, why is there a charge to give me the keys a couple of hours early?nnUpon further questioning, I was informed that high-floor city-view rooms are offered based on availability only. Why are you selling rooms that are not available?nnHotel Property and RoomnnThe lobby appears to be newly renovated and is fairly spacious and bright. The rooms, however, are old and tired. We stayed in room 606. The sink was semi-clogged, and the toilet seat was old and beat up. The carpet needs a good deep clean. Since we were on a pet-friendly floor, you could tell there was a lot of staining and trapped pet dander in both the hallway carpet and the room.nnParkingnnParking at this location is quite literally the most confusing setup I have ever encountered. It is underground and shared with the mall. Hotel guests are supposed to park in the dark navy stalls, but some dark navy stalls are reserved for Diamond Plus members. There was extremely limited parking upon our return to the hotel around 11 p.m. It felt like we had to descend to the depths of the underground to find a stall.nnIf you have a truck or a larger vehicle, good luck. Some of the turns are extremely sharp and would be very difficult to navigate in anything bigger than a sedan.nnOverallnnProbably a 2.5–3 star stay. Fine for one night, but extremely frustrating to have paid for something through the hotel’s booking system only to be told that it didn’t matter what I paid for—this is what I get.
As a Hilton Diamond member, this has been one of the most disappointing Hilton stays I’ve had.nnThe front desk team has been warm and friendly, which I appreciate. However, the service experience at the restaurant has been very inconsistent. Some of the restaurant staff seemed more focused on chatting with larger tables, perhaps because they expected higher tips, while I was left unattended after being seated.nnIt took quite a while before anyone came over to ask whether I wanted coffee, and then a long time again before the coffee was actually served. Also, unlike the previous days, no milk was offered or served with the coffee.nnOverall, this made the breakfast experience feel neglected and far below the standard I would expect from Hilton, especially as a Diamond member.
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