Hickman Chrysler Dodge Jeep

This is the most useless garage I have ever been too, bought 4 new winter tires and rims last year then a week later one exploded for no reason and they would not replace it even tho I have the tire warranty then I put the tires back on this year and one is leaking around the balancing weights, I managed to get that fixed for free then not even 500 kilometres after the tire was fixed it exploded.... I show up today to get it fixed and I wait for the store to open I wait for 45 minutes (I got there early) cause there was nothing indicating them being closed, then I decide to call only to find out that they are closed for the holidays, which is fine and dandy but a piece of paper on the window to let people know that they are closed would be nice. Overall this has been the worst dealership experience me or anyone I know has ever experienced!!
7 years ago (22-12-2017)

Just messed a new Jeep. Great service all around. And also provided great trade value for my old vehicle.
7 years ago (13-02-2018)

Parts department couldn't be hassled with looking up parts for my jeep ? Might as well eliminate that department sure
7 years ago (13-02-2018)

Had a great experience with these guys, had a big issue with my lock key being stripped out so i went to them for help. They had no problem loaning me their lock key to fit so I could install my winter tires before the drive to Alberta, was a huge help. Still had to burn the locking lugs off but not Hickman's fault, they did everything they could to help and I appreciate it.
8 years ago (02-11-2017)

Put my truck in for problems with my heated seats and also a faulty rear back up sensor and these guys had my truck for over a month. My warranty was running out so they practically raped the remaining warranty and did over $12,000 in repairs on a perfectly good truck (don't worry its under warranty) When I received the truck back after 4 1/2 weeks the heated seats didn't work and the they only changed one of the 4 sensors (which was the wrong one) they made me book again in a 2 week period when the warranty was expired and tried to charge me for replacing all the rear sensors! I have had the truck back 3 months later for an unrelated matter and they paid no attention to me as my truck had no warranty! Brought my lifted dodge back in after a wheel alignment because the tires were wearing. After a test drive I was told that a rim was bent ...hence causing my tire wear. I bought a new rim (expensive) and replaced the tires with new ones and still had the noise. I decided to go to capital tire to do an alignment and I was told that the truck was set up incorrectly for a truck with a lift...hence causing my tire wear...hence costing me 2 X 37 inch tires at $500 each hence costing me the price of a new rim. I called Dave at Hickman's and asked him if lifted trucks get aligned differently and he was told that all alignments are the same, whether lifted or not...WRONG ANSWER! With a lifted truck the geometry of the front end is significantly different, which makes me wonder the level of professionalism their mechanics have???? I informed Dave of this and he got angry with me and denied that they caused any of my damage ! That was a $70,000 mistake Dave and Dodge...next purchase chev pick up
8 years ago (18-05-2017)