Hand & Stone Massage and Facial Spa – Ottawa Orleans

Their appointment system is hit or miss, i.e. Give us an approximate date & time, and maybe we'll have an opening, maybe not. I prefer other massage sites that allow you to check availability and book accordingly.
8 years ago (17-10-2017)

Very nice staff. Clean place and professional. Highly recommended.
8 years ago (22-07-2017)

My first experience at Hand & Stone was unbelievable. My RMT Michael was attentive to my needs, and actually relieved my tension headache significantly during my visit. The ambiance was lovely, the reception staff helpful and kind. The value for the pricing is absolutely amazing. I immediately signed up for a membership and look forward to getting a monthly massage (and occasional facials!). Thanks again!! Recommending to family & friends.
10 years ago (03-02-2016)

Hand & Stone Massage is the place to go for a great relaxing massage or other product. I'm a customer at this place and planning to stay there for a long time. I got a wonderful massage the first time I went there as a walking client. The staff there are outstanding they also make the customer feel welcome. The place is very clean and tidy.Thank you !
10 years ago (30-09-2015)

Yesterday was the first time that I went into Hand and Stone for a Brazilian waxing (I've gone for a massage in the past and it was great) but this time, for the waxing, I can say it was the worst experience that I have ever had. The lady who waxed me Didnt seem like she knew what she was doing because it took her 3 tries, on one side, to remove the hair (my hair was a little bit longer than an inch which is basically the length that it has to be.), she even tried using hard wax, which I just found out from my girl, who is a certified esthitician, and from the bruise and severe rash that I got, that it is the worst wax that you can use for a Brazilian. Also, I am not new to getting brazilians and this time was way more painful than the first time that I had it done. Once I started paying attention to her technique, I noticed that she was ripping the wax off the same way that she applied it. Even I know that's not how it's supposed to be done. I asked her how long she had been doing waxings for and she said about a year. So I asked her to stop. she then applied an after cream and it burnt so bad because she had ended up taking layers of skin off as well, I jumped up and started washing off with water right away and all she did was laugh as she exited the room. She couldnt even provide me with an oil that I could use to finish taking the wax off so I had to drive home with a sticky vag and use oil once I got home. Her manager did not make me pay for the waxing but It is still not worth the pain, the bruise, missing skin, and half ass job that I received. I will never go here again for a waxing. She is not experienced enough or knowledgeable enough to even be working with wax. I am not one to make written complaints but this needs to be known. And maybe it will save someone else from the torture.
9 years ago (10-09-2016)