Hôtel Universel Québec Sainte-Foy

Exposed electrical wires across many floors. Our room had a fire alarm missing and wires hanging from the ceiling. Dangerous, incompetent, and illegal.nnBeds were hard as a rock. Bathroom door didn't latch and cannot lock. The whole pool and restaurant area reaks of chlorine.nnThey also require a $100+ deposit for not smoking in the room. Something that was not mentioned when booking.

We stayed at the hotel a few months ago. We selected the hotel as it was close to a family member. We also liked the fact that it was associated with Boston Pizza and they had a food court walking distance away. The kitchennette in one of the rooms was nice. We liked the pool and hot tub area, however, if was very busy and the water was murky. One of the saunas was out of order. We had two rooms and they placed us on different floors. Many times over the two days we were there, there was no one at the desk to ask for service. The hotel room doors did not close properly and you had to force them to close. The hotel was run down but relatively clean. The keys would often not work, but luckily we had two of them per room. There was no house cleaning during the two days we stayed there. The alarm clock did not work and there was a phone missing in one of the rooms. We had to ask for batteries for the TV remote. The toilet seat would not stay up. The shower was not working properly in one of the rooms. There was no security as they left the doors open basically all the time. The hotel would have gotten a higher rating as the price was reasonable, but on the first night, my wife got a bite on her stomach. We switched beds for the second night. When we got home after the second night, our daugther in the second room came home with many bites on her legs. We brought home the bugs and have been fighting them for over two months. We did inform the hotel and they said they checked the rooms and found no bugs.

The rooms are big. They are old but clean. It looks like some renovations are underway as unfinished wiring boxes were exposed and during the day construction equipment was present. Bilingual staff and an easy walk to the sports complex at Laval University. Fridge in the room froze all the contents. Microwaves and plastic silverware is available at the front desk.

If you want a place where you CANNOT sleep, this is it!nThe fan/ heat is noisy,nthe fridge in the room is noisy,nif the neighbour upstairs flushed the toilet, you will wake upnIt’s near the main road, the window is not well sealed, you hear every noise people talking, cars passingnThe smell in the room …nJust don’t book there. My experience was more than horrible.

Terrible terrible hotel, definitely among the worst I’ve ever been in! I regret I didn’t check Google review before I booked it.nWas travelling with my family. We had 4 rooms. The one facing swimming pool is extremely noisy. Although swimming pool is supposed to close at 10pm, I was awaken by people partying in it at 2 am. The pool is very small, don’t get tricked by pictures online.nRooms are old. Beds will shake when people walking outside in corridor. Key cards need constant renewal, they just cease working with no reason. And the only elevator was not working, you have to go up the stairs with all your stuff. No cleaning service during my 5 days stay.nSo.. worst hotel experience ever!