Gravel Décarie Chevrolet Buick Cadillac GMC Ltée

Nice and clean place. Salesman are nice. Of course they use typical sales pitch like the salesman or his boss has the same car you are looking for or they go to talk to their boss to give you "the best price" and you somehow "accidentally" here the conversation. But this is all normal. 5 stars because I believe I got a good deal on my lease. The guy who leased me the car is no longer there though. :(
7 years ago (24-11-2017)

The car I was scheduled to test drive (Camaro)was not onsite, and the demo they would not take out of the showroom onto the road because there was a bit of sleet/slush and the car didn't have winter tires. Went to the salesman's office a little upset but he promised a reschedule and instead he tried to pitch me to buy a car I never got to drive. I asked him jokingly if he'd marry a woman without sleeping with her, but the joke was lost on him - the same way my time was lost at this dealership.
7 years ago (10-04-2018)

The parts department has no clue what they're talking about. Disaster. Wasted time going down there. Ordered a better version of the product I needed for much cheaper online.
7 years ago (18-12-2017)

Excellent customer service from the second I walked in umtil I picked up the car and beyond with ONSTAR. best car buying experience
7 years ago (18-01-2018)

Buying a car should be an enjoyable experience, mine was not. I made an offer on a pre-owned car on Autotrader and was told it was accepted. When showing up at the dealership I had to negotiate all over again to get to the same price that was formerly “accepted”. At the time of placing my deposit I told the sales rep I sold my car and would need to take delivery within the next 3-5 days which he confirmed would be no problem. In the interim I rented a car at my expense (not a problem). Fast forward 5 days later and I received no update. I called the rep and was told the car was not ready and he would provide an update by end of day. I received no call then and had to continuously follow-up and “chase” in order to get an update. I did this every day and eventually had to get the Sales Manager involved. To their credit, they offered a loaner car until mine was ready. A week later, after several more calls and little communication from their end, I was offered a delivery date the next day (without the car being washed) or 3 days later (washed). At this point I just wanted my car so I said I would be there the next day. Showed up to pick up my car and the promised oil change wasn’t done. The sales rep also promised to have a quote ready for required body work, which he didn’t. He then promised to provide a quote the following day. Got in my car and the gas tank was empty. Luckily there is a gas station across the street. The sales rep never contacted me with the promised quote for the body work. Overall I love my car, but the experience was poor. All of this could have been avoided with better communication and following through on your word. This is a classic example of over promising and under delivering. I can’t speak for buying a new car at this dealership but if it is the same staff as pre-owned (which I believe it is), I would recommend taking your business elsewhere.
7 years ago (06-12-2017)