Decarie Motors Jaguar Land Rover

The moment you arrive, you are greeted with a happy "Bonjour" by the receptionnist. She very kindly refers you to the person you need to talk to. For us it was Aruun Verma. He is very professional, very polite and answered all our questions about a couple of cars we saw in the show room. Excellent service!!!

AVOID THIS DEALER AT ALL COSTS. They do not respect clients here. They refuse to properly fix your vehicle but instead laugh in your face and argue with you. They do not offer shuttle service nor do they offer any kind of transport accommodation when your car is not drivable. My family and I are long-standing clients with Land Rover, it is remarkable how quickly the customer service has declined.

Charles help us to get our new land rover sport 2021 and he is very professional , proactive and helpful to help us choose the right car for us. very happy with the service and the beautiful nice car. Charles took time to explain us all the function after picking the car and told us if we need, we could book another appointment to go through again. Honesty we were not sure about land rover service before because we have went to brossard branch one time and we felt very unformtable that the person who took appointment with us was not there. Charles was referred by one of friend who bought car from him and it was very good experience. thank you Charles for the good service.

Worst service experience ever. They took me an Uber to the wrong address for my return trip to their own store after they changer my tiers. had to wait 20min for another one in the cold. Spend hours in trafic during the day to have my tier replaced. Paid 410$ and the responsible person did not even say sorry. They take customers for granted.

First time dealing with this dealership & honestly huge thanks to Charles Gagnon. Great guy & great sales rep. He took us thru the whole process smooth. Thanks to the whole team.

Excellent experience buying my new Range Rover Velar at Descarie Motors. This is mostly due to the exceptional service provided by Charles-Étienne Gagnon. His attention to details and ability to address all my concerns made it for one of the best car purchase experiences I've ever had. I strongly recommend Decarie Motors and especially Charles-Étienne - he offered a real 5 star service!

Horrible experience. Dealt with a salesman for a brand new RRS, was promised delivery within 6-9 months considering the shortage from Jan 2022... now in 2023 still no ETA in sight. Management is rude and not accommodating at all.

Kevin the customer representative, that I saw last year for my problem on my vehicle acted: rude, unprofessional and contains neglecting behaviour towards its customers. I gave him my car for three days and nothing has been resolved although it was under warranty. That’s why I have to leave a one star review for this business.

I just purchased a new car from Decarie Motors, and we had a wonderful experience with Charles Gagnon. He was very attentive, helpful, answered all our questions, he basically made the entire transaction very smooth and enjoyable. He even came to work during his vacation to personally deliver us the vehicle. Now that’s service!! Even after purchasing the vehicle, he still makes himself available to answer any question/concern we have, always getting back to us very quickly. Highly recommend! Patrick Soussan as well on the financial side, helped facilitate the transaction incredibly seamlessly. Great team, thank you!!

I was on a mission to shop for a land rover defender with a very specific configuration, and it was hard to fine. I went to a few dealers, for whom I felt the task was a bit too much. It is Charles from Decarie Motors who put the effort to find the right vehicle, took the time to answer all my questions, meet me twice and do an excellent follow-up on getting the vehicle at the promise date. A very, very good experience, with professionalism. A-1 ;